Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Teresa Jackiewiecz

CLEVELAND,OH

Summary

Dynamic and proactive professional with extensive experience at ARAMARK Sports and Entertainment, excelling in guest relations and efficient task prioritization. Recognized for enhancing guest satisfaction through exceptional communication and teamwork, while maintaining high standards of cleanliness and organization. Committed to delivering outstanding service in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Suite Attendant

ARAMARK Sports and Entertainment
08.2015 - Current
  • Maintained cleanliness and organization of assigned suites to enhance guest experience.
  • Assisted with setup and breakdown of event spaces, ensuring all equipment was in proper order.
  • Collaborated with team members to meet guest needs and resolve any service issues promptly.
  • Followed safety protocols and procedures to ensure a safe environment for guests and staff.
  • Communicated effectively with guests, offering assistance and addressing inquiries as needed.
  • Ensured cleanliness and hygiene of suites, contributing to a comfortable and welcoming environment for guests.
  • Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
  • Contributed to team success by supporting colleagues during peak periods or absences as required.

Bartender

ARAMARK Sports and Entertainment
08.2015 - Current
  • Mixed cocktails and beverages efficiently to enhance guest experience.
  • Maintained cleanliness and organization of bar area consistently.
  • Assisted in inventory management, ensuring accurate stock levels.
  • Provided excellent customer service, fostering a welcoming environment.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Suite Attendant

Delaware North
03.2008 - Current
  • Provided exceptional guest service in suite areas, ensuring a welcoming and enjoyable experience.
  • Maintained cleanliness and organization of suite facilities, adhering to health and safety standards.
  • Assisted with event setup and breakdown, coordinating effectively with team members for seamless operations.
  • Monitored inventory levels of supplies, reporting needs to management for timely replenishment.
  • Collaborated with kitchen staff to deliver high-quality food and beverage services within suites.
  • Contributed to team success by supporting colleagues during peak periods or absences as required.
  • Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.

Education

Associate of Science - Human Services

Cuyahoga Community College
Cleveland, OH

Skills

  • Efficient task prioritization
  • Flexibility
  • Exceptional communication
  • Initiative-taking
  • Proactive approach
  • High energy level
  • Guest relations
  • Teamwork
  • Problem-solving
  • Time management
  • Reliability
  • Organizational skills
  • Verbal and written communication
  • Guest service and support

Certification

Servsafe-Person in Charge

Servsafe-Responsible Alcohol Service

Timeline

Suite Attendant

ARAMARK Sports and Entertainment
08.2015 - Current

Bartender

ARAMARK Sports and Entertainment
08.2015 - Current

Suite Attendant

Delaware North
03.2008 - Current

Associate of Science - Human Services

Cuyahoga Community College

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Teresa Jackiewiecz