Shelley Phillips
Tampa,FL
Summary
Organized and motivated individual who is eager to apply time management and organizational skills in various environments. Seeking a positive opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Human Resource Generalist/Recruiter
Forward Solutions
05.2023 - Current
- Review job details and prepare postings; in coordination with hiring manager determine recruitment strategy including pre-screening questions, and where advertising would occur to provide diverse applicant pool.
- Source and recruit candidates by using databases, social media, networking, and online tools.
- Provide initial screening of applicant pools, as well as phone screens or interviews where applicable.
- Conduct interviews using various reliable recruiting and selection tools.
- Act as a point of contact and build influential candidate relationships during the selection process.
- Develop pipeline of talent, specifically for frequently filled positions as well as hard to fill locations.
- Support the Sr. HR Business Partner for US employee relations, including conducting exit interviews and providing general HR support to US employees including policy/process clarification;
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
- Maintain the organization structure by updating job requirements and job descriptions for all positions
- Perform additional HR generalist duties as needed and assigned.
- Develop strong customer relationships through attentive listening and prompt resolution of concerns.
- Provide exceptional service to clients, resulting in increased retention rates and positive feedback.
- Coordinate schedules, set appointments, and prepared related materials.
Senior Corporate Talent
Elite Staffing Partners
Tampa, FL
11.2020 - 05.2023
- Complete full cycle recruitment in collaboration with the talent acquisition team, administer onboarding process including but not limited to, employee orientation and training on HR policies and company expectations; conduct off-boarding/exit interviews and compile reports, analyze trends and make training recommendations
- Design and implement the most effective organizational structures including the review of new positions within the organization, job description creation and revisions, and job changes in partnership with stakeholders
- Investigate, address and resolve employment-related issues in a manner which is consistent with Company policies and practices; offer alternative and objective solutions and ensure documentation is complete
- Ensure fair and equitable administration of all corporate policies and procedures; monitor and update employee handbook
- Facilitate employee and management training programs
- Ensure administrative processes including but not limited to, data entry, payroll and employee file maintenance are completed timely and accurate
- Retained 95% of newly hired employees due to my focus on employee onboarding
- Manage recruitment databases
- Conduct initial candidate screenings and interviews
- Set clear goals and benchmarks for recruitment team
- Attend recruiting fairs to find prospective employees
- Adhere to fair employment laws and practices
- Investigate and evaluate workers compensation matters
- HR Management (recruiting, training, I9 Eligibility, Pre-Hire initiatives, employee/team management scheduling
Human Resource Generalist
NSN Revenue
Tampa, FL
06.2020 - 11.2020
- Manage applicant tracking system
- Maintain a staffing plan
- Onboarding & Recruitment
- Introduced Motivational and Moral Program (Employee Spotlight)
- Payroll and Benefit enrollment
- Special projects
- New hire training
- Process state request, garnishments, and unemployment
- Respond to resolve employee issues
- Conduct orientation for new hires
Recruiting Manager
Staffmark
Richmond, Va
02.2018 - 06.2020
- Drive and direct all recruitment efforts and processes
- Implement strategic hiring procedures and improve upon recruitment measures
- Orientation and Onboarding
- Directly interact with job candidates and respond to initial queries
- Process and track applicant job submissions
- Conduct frequent performance reviews for recruiters
- Evaluated performance & attendance and counseled employees as needed
- Developed pipelines and provided recommendations to hiring managers based on candidate availability and talent strategies
- Coached and guided hiring managers on the recruitment process ensuring full understanding of responsibilities and cycle time commitments
- Developed and completed accurate job postings for legal compliance and ensure the requirements are linked to the functions of the position.
Field Quality Analyst/Field Technician
Hill Phoenix
Richmond, Va
01.2004 - 01.2018
- Develop and submit weekly/monthly reports on service parts
- Receive action requests through IT infrastructure: Answering phone calls, respond to email requests and respond to app submittals, Conducting Interviews
- Conduct weekly/monthly data analysis of action requests/parts orders to identify trends
- Created a tracking program and submitted trend reports to stakeholders
- Partnered with production, Engineering, Purchasing and Inside Sales
- Troubleshot and documented in process product defects
- Collected and analyzed data to make recommendations to assembly line
- Conducted load/product testing
- Interacted directly with Purchasing, Final Assembly and all supporting areas regarding issues that affect customer and vendor specifications and shipments.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
02.2021
Associates of Arts - Psychology
University of Phoenix
03.2017
Skills
- Human Resources
- Interviewing
- Microsoft Office
- Payroll
- Talent Acquisition
- Data Entry
- ADP(Ultra-Staff Edge), Peoplesoft,IQN,Erecruit, Paylocity, Fieldglass, ADP Workforce
- Critical Thinking
- CRM Software
- High Volume Environments
- Team Oversight
- Client Records
- Project Management
- Time Management
- Affirmative Action Planning
- Employee Orientation
- Computer Network
- Account Management
- Strategic Management
- Employee Onboarding
Additional Information
VOLUNTEER WORK
Safe Harbor for Domestic, Sexual Violence & Sex Trafficking
(2010- 2018)
• Helped with requesting financial assistance for the Elderly and/or Abused
• Provided and assisted with counseling for victims and their children
• Linked immigrant clients with court advocates and shelter services
Petersburg Probation and Parole / Chesterfield Social Service Dept.
(12/2008 – 4/2010)
Administrative Assistant / Volunteer Case Manager - Secretary
26317 W Washington St, Petersburg, VA 23803
• Took In-bound/Outbound calls
• Completed data entry, office management
• Planned special events and coordinated meetings
Timeline
Human Resource Generalist/Recruiter
Forward Solutions
05.2023 - Current
Senior Corporate Talent
Elite Staffing Partners
11.2020 - 05.2023
Human Resource Generalist
NSN Revenue
06.2020 - 11.2020
Recruiting Manager
Staffmark
02.2018 - 06.2020
Field Quality Analyst/Field Technician
Hill Phoenix
01.2004 - 01.2018
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Associates of Arts - Psychology
University of Phoenix