Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shelley Rollins

Evans,GA

Summary

Results-driven Store Manager with expertise in retail operations, including opening and closing procedures, banking, merchandising, and recruitment. Proven track record of maintaining efficient and productive operations that consistently exceed performance expectations. Skilled in sales with exceptional communication and relationship-building abilities.

Overview

33
33
years of professional experience

Work History

GSM Softlines

Bass Pro Shops
Augusta, GA
01.2024 - Current
  • Managed the recruitment, selection, training and development of new employees.
  • Responsible for driving sales and achieving financial goals by creating a positive customer experience.
  • Monitored inventory levels to ensure appropriate stock availability in all categories.
  • Maintained compliance with company policies and procedures related to safety regulations, loss prevention.
  • Resolved customer complaints or escalated issues when necessary in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Uptown Cheapskate
Evans, GA
12.2011 - 12.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Planned special promotions or discounts based on market trends.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Assessed operational efficiency of the store's departments.

Retail Boutique Owner

Mainstream Boutique
Evans, GA
08.2007 - 12.2011
  • Generated and implemented every facet of daily operations of retail store.
  • Created a positive atmosphere and relationships with customer base.
  • Outlined and implemented marketing plan for new store.
  • Monitored inventory level and ordered as needed.
  • Analyzed financial data to identify areas of improvement.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Hired, trained, mentored staff.
  • Completed and submitted all tax liablities.

Elementary School Teacher

Columbia and Fayette County GA
Evans, GA
08.1992 - 05.2004

Education

Bachelor of Arts - Elementary Education

University of Georgia
Athens, GA
05.1992

Skills

  • Team development and leadership
  • Revenue generation strategies
  • Promotional planning and execution
  • Retail inventory control
  • Budget management
  • Operations oversight
  • Strategic thinking skills
  • Verbal and written communication

Accomplishments

  • Awarded Store of the Year 7 of 12 years of managing.
  • Increased yearly sales from $750,000 to $2.5 million over 12 years.

Timeline

GSM Softlines

Bass Pro Shops
01.2024 - Current

Store Manager

Uptown Cheapskate
12.2011 - 12.2023

Retail Boutique Owner

Mainstream Boutique
08.2007 - 12.2011

Elementary School Teacher

Columbia and Fayette County GA
08.1992 - 05.2004

Bachelor of Arts - Elementary Education

University of Georgia

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