Open To Work
Shelley Saint
Dallas,TX
Work Preference
Summary
I would like the opportunity to assist in the future growth of this company. Motivated professional, that adds value to any organization, in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Manager - Network Force Load Analyst
Construction & Engineering AT&T
Dallas, TX
06.2022 - 03.2023
- Implemented and developed schedules, forecasted force to load requirements for projects
- Sharpened conference calls for the purpose of reviewing projects, forecasting and scheduling by 50%
- Collaborated with field personnel, streamlined a variety of clerical and administrative duties
- Capitalized strong relationships with fellow staff and management to reduce turn around issues by 30%
- Initiated improvements, simplified work processes and trained peers to optimize time performance by 50%
Facilities Specialist – Cad Technical Specialist
Construction & Engineering AT&T
Dallas, TX
01.2013 - 06.2022
- Analyzed data on schematic drawings, drafted corrective actions which required judgments based off detailed knowledge of company and engineering practices
- Maintained working knowledge of OSP Engineering - AutoCAD, Opti/Aramis/Mapping Tool
- Formed relationships with the sales team to assist and identify trouble tickets issues for various regions regarding address validations for customers
- Orchestrated conference and facility equipment per event requirements.
Sr. Records Clerk
AT&T
Dallas, TX
12.2010 - 01.2013
- Responsible for researching payment claims for customers while being an advocate for and protecting company assets
- Researched proper financial verbiage and account notations to support the decision that was drafted
- Proofread charted data, handled document and information retrieval
- Reconciled reports with new files or information.
Technical Associate
TNAC AT&T
Dallas, TX
10.1999 - 12.2010
- Wrote ISO 9000 methods and procedures
- Trained new employees and SME for specific projects
- Streamlined troubleshooting processes, improving efficiency and customer satisfaction while reducing costs by 20%
- Served as first point of contact for incoming technical service calls and emails, generated telephone number assignments.
Education
Associate of Applied Science - Information Technology, Electronic Telecommunications
Eastfield College
Mesquite, TX08.2010
Skills
- Network Operations
- Microsoft Office Suite
- CRM/Salesforce
- Meticulous
- Resolute & Trustworthy
- Critical Thinking
- Data Management
- Astute
- Supervision & Leadership
- Planning & Organizing
- Conflict Resolution
Timeline
Manager - Network Force Load Analyst
Construction & Engineering AT&T
06.2022 - 03.2023
Facilities Specialist – Cad Technical Specialist
Construction & Engineering AT&T
01.2013 - 06.2022
Sr. Records Clerk
AT&T
12.2010 - 01.2013
Technical Associate
TNAC AT&T
10.1999 - 12.2010
Associate of Applied Science - Information Technology, Electronic Telecommunications
Eastfield College