Shelley Scarbro
Glen Daniel
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Permit Technician
City of Beckley
12.2022 - Current
- Processed permit applications, ensuring compliance with local regulations and zoning laws.
- Collaborated with contractors to clarify permit requirements and expedite approvals.
- Maintained accurate records of permits issued, denials, and amendments in tracking system.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
- Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
- Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, and issued receipts.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Office Manager
Old Colony Realtors
08.2019 - 12.2022
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Processed vendor invoices with accuracy, ensuring timely payments aligned with company policies.
Education
Bachelor of Science - Business Administration And Management
Concord University
Athens, WV12-2016
Skills
- Professionalism and integrity
- Telephone etiquette awareness
- Microsoft office
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Task prioritization
- Payment collection
- Records management
- Computer software proficiency
Timeline
Permit Technician
City of Beckley
12.2022 - Current
Office Manager
Old Colony Realtors
08.2019 - 12.2022
Bachelor of Science - Business Administration And Management
Concord University