Summary
Overview
Work History
Education
Skills
Timeline
Course Facilitator
Generic

Shelley Serrano

Shawnee

Summary

Dynamic Nurse Manager with a proven track record at Children's Mercy Hospital, excelling in staff development and quality improvement. Successfully identified $1 million in unbilled revenue and restructured the SANE Program, enhancing patient satisfaction and operational efficiency. Adept at fostering teamwork and collaboration while ensuring regulatory compliance and high standards of care.

Healthcare professional skilled in managing nursing operations and optimizing patient care. Adept at implementing healthcare protocols and improving patient outcomes through effective leadership. Focused on team collaboration and achieving results, with reputation for reliability and adaptability.

Overview

20
20
years of professional experience

Work History

Nurse Manager, SCAN Clinic GOLDILKS, SANE Program

Children's Mercy Hospital
02.2018 - Current
  • Cultivate community partnerships to discover $1 Million of loss revenue opportunities due to missed deadlines outside immediate leadership area.
  • Collaborated with other areas to eliminate billing process barriers, improving clinic reimbursement significantly.
  • Collaborated with Facilities to moved the clinic twice while developing team members.
  • Developed Nursing staff to ensure they are all working at the top of their licensure.
  • Restructure the SANE program by defining its scope and building a specialized team of skilled nurses to improve patient satisfaction, reduce turnover, ensure reliable staffing, and maintain fiscal responsibility.
  • Collaborated with multiple teams to reduce genetic testing turnaround time and improve patient and staff satisfaction.
  • Nursing staff with low turnover rate, supervised, directed, and motivated to deliver high-quality performance.
  • Implement LEAN Principles and the 5S Process at SCAN Clinic, involving Nursing and Family Therapy teams.
  • Ensured regulatory compliance by maintaining accurate records and staying informed about industry standards.

Core Charge Nurse

Children's Mercy Hospital
03.2006 - 02.2018
  • Supported nursing staff, ensuring adherence to protocols and high-quality patient care standards.
  • Collaborated with interdisciplinary teams to discuss patient progress and treatment plans.
  • Implemented evidence-based practices, enhancing overall patient outcomes and safety measures for surgical patients.


Education

Master of Science - Nursing Leadership

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Nursing

Rockhurst University
Kansas City, MO

Legal Nurse Consulting Certificate -

Johnson County Community College
Overland Park, KS

Skills

  • Advocacy
  • Staff development
  • Multidisciplinary care coordination
  • Adaptability and flexibility
  • Quality improvement
  • Attention to detail
  • Problem-solving
  • Critical thinking
  • Collaboration
  • Teamwork
  • Facilitator

Timeline

Nurse Manager, SCAN Clinic GOLDILKS, SANE Program

Children's Mercy Hospital
02.2018 - Current

Core Charge Nurse

Children's Mercy Hospital
03.2006 - 02.2018

Master of Science - Nursing Leadership

Grand Canyon University

Bachelor of Science - Nursing

Rockhurst University

Legal Nurse Consulting Certificate -

Johnson County Community College

Course Facilitator

Prior course instructor for various classes and programs including PALS, PEARS, Error Prevention, MANDT & Childbirth Classes.

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