SHELLEY SHARKEY
Development Director
Alexandria,VA
Summary
Dynamic and motivated professional offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers, exceptional communication and interpersonal skills, and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Development Director
American Heart Association
Arlington, VA
11.2023 - Current
- Support two annual event campaigns focused on corporate and community engagement, fundraising initiatives, and sponsorship.
- Establish regular communication channels with donors, maintaining transparency about organizational activities and accomplishments.
- Cultivate relationships with community and business leaders in order to draw attention to the organization and bring in new donors and volunteers.
- Create fundraising strategies aligning with the participating companies while tied to the organization's mission, programs and goals.
- Assess clients' specific needs and created fundraising programs to assist with meeting specific goals.
WALKS DIRECTOR
HORIZON DAY CAMP
Baltimore, MD
01.2023 - 10.2023
- Grow, coordinate, and oversee annual major fundraising event for local grassroots non-profit organization.
- Created and established relationships with local organizations and companies generating more support and funds for the mission.
- Design and implement protocol for event day to ensure success and excitement for each year to come.
Aftermarket Sales Customer Service Representative
Eastern Lift Truck
08.2021 - 11.2022
- Managed large dense territory for material handling equipment company exceeding quarterly sales by 24% on average
- Built strong rapport with customers regarding all aspects of material handling focused company including sales, service, parts, rentals and more.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer service issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Ravens Playmaker
Baltimore Ravens
Baltimore, MD
07.2021 - 02.2023
- Outgoing personality and friendly disposition required to serve as a frontline ambassador for the Baltimore Ravens and National Football League.
- Upheld professional image engaging with fans at games, promotional appearances, and charity events.
- First Season named Rookie of the Year and Second Season Captain on the Baltimore Ravens Promotional Team
Owner/Manager
Miss FIT
Ellicott City, MD
03.2013 - 06.2021
- Established successful new brand in competitive fitness industry known for exceptional customer service and community engagement.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Discovered areas of improvement and enhanced operational efficiency by generating quarterly operational and sales reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor of Arts - Political Science/Criminal Justice
McDaniel College
Westminster, MD 08.1999 - 05.2002
Skills
Strong organizational goals and high performance standards
Verbal and written communication
Dedicated awareness and advocacy for client needs
Relationship building and management
Territory sales management
Excellent time management skills
Customer-focused
Exceptional interpersonal communication
Timeline
Development Director
American Heart Association
11.2023 - Current
WALKS DIRECTOR
HORIZON DAY CAMP
01.2023 - 10.2023
Aftermarket Sales Customer Service Representative
Eastern Lift Truck
08.2021 - 11.2022
Ravens Playmaker
Baltimore Ravens
07.2021 - 02.2023
Owner/Manager
Miss FIT
03.2013 - 06.2021
Bachelor of Arts - Political Science/Criminal Justice
McDaniel College
08.1999 - 05.2002
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