Shelley Sobczyk
Minneapolis,MN
Summary
Friendly [Job Title] with reputation for exceeding all performance benchmarks in retail settings. Expertise in [Area of expertise] and [Area of expertise]. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.
Overview
19
19
years of professional experience
Work History
Membership Sales Assistant
Industrial Fabrics Association International
Roseville, MN
10.2009 - 05.2020
- Maintained records related to sales, returns and inventory availability.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Processed cash, check and credit card payments.
- Processed credit and debit card payments to complete purchasing experience.
- Assisted customers with prompt and polite support in-person and via telephone.
- Functioned as backup in areas of sales, support, and services.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Trained new employees on customer service, money handling and organizing strategies.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Accepted and processed product returns.
Triple A Assistant
Ameriprise Financial
Minneapolis, MN
05.2007 - 10.2009
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Attended to office operations and required paperwork.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Money-out Processor
American Express Financial Advisors Inc.
Minneapolis, MN
12.2005 - 10.2007
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used Microsoft Word and other software tools to create documents and other communications.
Call Center Representative
American Express Financial Advisors Inc.
Minneapolis, MN
01.2001 - 03.2005
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services.
Education
High School Diploma -
North Saint Paul High School
North St. Paul, MN05.1988
Skills
- Stocking and replenishing
- Point of sale knowledge
- Store opening and closing
- Sales expertise
- Cash register operation
- Cash Handling
- Payment processing
- Critical thinking
- Multitasking abilities
- Verbal and written communication
Timeline
Membership Sales Assistant
Industrial Fabrics Association International
10.2009 - 05.2020
Triple A Assistant
Ameriprise Financial
05.2007 - 10.2009
Money-out Processor
American Express Financial Advisors Inc.
12.2005 - 10.2007
Call Center Representative
American Express Financial Advisors Inc.
01.2001 - 03.2005
High School Diploma -
North Saint Paul High School