Shelley Stapleton
Chilmark,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Kentucky Utilities
Liberty, Kentucky
04.2022 - 03.2024
- Assisted customers with inquiries regarding service plans and billing issues.
- Resolved customer complaints efficiently and professionally in high-pressure situations.
- Provided accurate information about energy-saving programs and promotions to customers.
- Scheduled new service and disconnect service orders.
Inbound/Outbound Sales Call Center Agent
American Airlines
Liberty, ky
06.2021 - 03.2023
- Scheduled Cargo freight for Amercan Airlines.
- Provided customer service
- Made any and all changes to
- schedules.
Education
Associate of Applied Science - Business Management
Harris School of Business
Louisville, ky 03.2002 - 02.2004
Skills
- Inbound/outbound call center
- Customer Service
- Scheduling
- Data entry
Timeline
Customer Service Representative
Kentucky Utilities
04.2022 - 03.2024
Inbound/Outbound Sales Call Center Agent
American Airlines
06.2021 - 03.2023
Associate of Applied Science - Business Management
Harris School of Business
03.2002 - 02.2004