Cherie Pierre
Denham Springs,LA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Liberty Mutual Group
Hammond , LA
07.2019 - 01.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered Inbound/Outbound calls concerning insurance claims due to catastrophe damages.
Call Center Representative
AT&T
Baton Rouge , LA
01.2017 - 03.2019
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Identified opportunities to upsell additional products or services when appropriate.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
Phlebotomy
Coastal Medical Institute
Gulfport, MS05-2025
High School Diploma -
Springfield High School
Springfield, La05-1998
Skills
- Customer service
- Data entry
- Record keeping
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Information security
- Inbound/Outbound Call center
- Cold Calls
References
References available upon request.
Timeline
Customer Service Representative
Liberty Mutual Group
07.2019 - 01.2022
Call Center Representative
AT&T
01.2017 - 03.2019
Phlebotomy
Coastal Medical Institute
High School Diploma -
Springfield High School