Shelley Vincent
Kalamazoo
Summary
Dedicated and adaptable individual with a diverse background in bartending and surgical assistance. Recognized for exceptional multitasking and customer service skills, committed to fostering positive relationships and ensuring smooth operations.
Overview
30
30
years of professional experience
Work History
Bartender
Buds Bar
Schoolcraft
03.2023 - Current
- Crafted and served diverse cocktails and beverages, enhancing customer satisfaction and experience.
- Engaged with customers to foster a welcoming and friendly bar atmosphere, promoting repeat visits.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Enforced responsible alcohol service policies to promote guest safety.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at shift end, ensuring accurate reconciliation of funds and maintaining trust.
- Developed good working relationships with fellow employees through effective communication.
Surgical Services Assistant
Bronson Methodist Hospital
Kalamazoo
01.2024 - 01.2025
- Assisted surgical teams with equipment setup and patient positioning.
- Prepared operating rooms by ensuring all necessary tools were available.
- Maintained cleanliness and organization of surgical instruments and supplies.
- Collaborated with nurses to ensure patient comfort and safety during procedures.
- Monitored inventory levels of surgical supplies, ensuring timely reorders to prevent shortages.
- Supported patient transport to and from the surgical unit efficiently.
- Organized, cleaned and maintained supplies in the operating room.
- Ensured that all equipment was functioning correctly prior to use in surgery suites.
- Prepared OR rooms with appropriate instruments, supplies and medications according to surgeon's preference cards.
- Processed specimens according to departmental policies and procedures.
- Provided assistance to surgeons during procedures.
- Assisted with prepping and transporting patients to surgical rooms.
- Communicated effectively with other members of the healthcare team including physicians, nurses and technicians.
- Transported specimens to laboratory for testing purposes.
- Observed sterile technique while handling equipment, disposables, and specimens at all times.
- Assisted in positioning patients on operating table, contributing to optimal conditions for surgical success.
- Responded promptly to physician requests for supplies or instruments, facilitating seamless surgical procedures.
- Followed strict protocols for infection control practices within the OR setting.
- Set up equipment, tools, and supplies for procedures and organized instruments according to surgeons' preference cards.
Front of House Manager
Louie's Trophy House
Kalamazoo
09.2017 - 03.2023
- Trained and supervised staff to elevate customer service experience.
- Coordinated special events, achieving high guest satisfaction through seamless execution.
- Oversaw inventory management, maintaining stock levels for merchandise display.
- Implemented effective scheduling to optimize team performance during peak hours.
- Fostered positive relationships with customers, enhancing loyalty and repeat business.
- Resolved customer inquiries and complaints efficiently to ensure satisfaction.
- Managed daily restaurant operations, prioritizing quality to consistently meet customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Bartender/ Manager
Main Street Pub
Kalamazoo
04.1996 - 03.2011
- Trained new bartenders on cocktail preparation and customer service skills.
- Delivered exemplary customer service while engaging with patrons.
- Resolved customer inquiries and issues to improve guest satisfaction.
- Supervised bar staff to maintain service efficiency and meet compliance standards.
- Coordinated with kitchen staff to align drink specials with menu items.
- Enforced health and safety regulations during daily operations and events.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06-1992
Some College (No Degree) - Education
Kalamazoo Valley Community College
Kalamazoo, MISome College (No Degree) - Respiratory Therapy
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong multitasking
- Effective communication
- Relationship building
- Problem solving
Timeline
Surgical Services Assistant
Bronson Methodist Hospital
01.2024 - 01.2025
Bartender
Buds Bar
03.2023 - Current
Front of House Manager
Louie's Trophy House
09.2017 - 03.2023
Bartender/ Manager
Main Street Pub
04.1996 - 03.2011
High School Diploma -
Kalamazoo Central High School
Some College (No Degree) - Education
Kalamazoo Valley Community College
Some College (No Degree) - Respiratory Therapy
Kalamazoo Valley Community College