Summary
Work History
Education
Skills
Otherqualifications
References
Timeline
Generic

Shelley Walker

Phenix City ,AL

Summary

A highly-motivated and forward-thinking CUSTOMER SERVICE PROFESSIONAL with a broad-based and open minded work principle. Expert in multi-tasking between systems, very strong listening and attention to detail skills. A determined worker who achieves multifaceted goals in time sensitive situations, attaining consistently accurate results all while providing excellent customer service.

Work History

Debt Settlement Manager

Inprocesso, LLC
2018 - Current
  • Manage a team of 14 debt settlement representatives, monitor calls to ensure they are following debt settlement state and federal guidelines, assign tasks for follow-up calls, assist with call escalations, process NSF payments, review contracts to ensure proper signatures.

Impound Representative

Santander Consumer USA
2015 - 2018
  • Handled the assessment of inbound calls and negotiation of prices with towing, storage, and police impound lots for vehicle release. Additionally, managed the process of lien loss on vehicles sold at auction.

Provider Services Coordinator

All Medical Personnel
North Richland Hills, Texas
2008 - 2015
  • Medical Staffing firm, assist nurse and physicians with job placement opportunities, make reservations for hotel, flights and car rentals, ensure hospitals have all medical credentials prior to providers start dates, verify credentials and licenses of providers prior to their start date, preform background and credit checks on providers.

Small Business Customer Representative – Credit Cards

Bank of America
Fort Worth, Texas
2002 - 2008
  • Assess inbound calls, process lien releases, fax requested documents, clarify insurance & tax questions, assist with home owners insurance claims, process mortgage payments, discuss and research fees and make adjustments and/or refunds when appropriate, discuss promotional options and direct to appropriate departments for sales opportunities.

Education

Business Management -

DeVRY UNIVERSITY
Arlington, Texas
08-2023

High School Diploma -

VENUS HIGH SCHOOL
Venus, Texas
05-2002

Skills

  • Excel
  • Outlook
  • Word
  • Typing
  • 10 key
  • Exceptional Customer Service
  • Problem Solver
  • Multi-tasker
  • Critical thinker
  • Strong work ethic

Otherqualifications

Notary Public commission for the State of Texas

References

References available upon request.

Timeline

Debt Settlement Manager

Inprocesso, LLC
2018 - Current

Impound Representative

Santander Consumer USA
2015 - 2018

Provider Services Coordinator

All Medical Personnel
2008 - 2015

Small Business Customer Representative – Credit Cards

Bank of America
2002 - 2008

Business Management -

DeVRY UNIVERSITY

High School Diploma -

VENUS HIGH SCHOOL

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Shelley Walker