Summary
Overview
Work History
Education
Skills
Timeline
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Shelley J. Cruz

Shelley J. Cruz

Tigard,OR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Server

Olive Garden
04.2025 - Current
  • Accurately took customer orders in a timely manner.
  • Monitored dining room for cleanliness and proper setup consistently.
  • Communicated effectively with kitchen staff regarding customer allergies and special requests.
  • Ensured courteous and efficient service for each guest.
  • Maintained up-to-date knowledge of daily specials and new menu items.
  • Accurately handled money transactions per company cash handling procedures.
  • Enhanced customer satisfaction by topping off drinks and providing condiments.
  • Promoted desserts, appetizers, and specialty drinks to drive sales.

Server

The Headliners Club
03.2025 - Current
  • Checked food quality prior to serving to customers.
  • Took accurate orders from customers in a timely manner.
  • Greeted guests and presented menus to enhance dining experience.
  • Collaborated with restaurant staff to optimize operational efficiency.
  • Ensured courteous and rapid service for each guest.
  • Addressed complaints by coordinating with kitchen staff for replacement orders.
  • Cleaned tables and chairs, preparing dining area for incoming customers.
  • Enforced minimum age requirements for alcohol consumption through ID verification.

Front Desk Agent/Lead Night Auditor

Red Roof Inn Plus
04.2023 - 04.2025
  • Audited accounts receivable postings to ensure accuracy of guest charges.
  • Greeted guests upon arrival, providing information on hotel services and local attractions.
  • Managed wakeup calls for departing guests, ensuring timely delivery according to requests.
  • Processed guest check-ins and check-outs accurately in hotel's computer system.
  • Utilized problem-solving skills to resolve complex customer and personnel issues.
  • Communicated effectively with staff to facilitate seamless service delivery.
  • Answered guest phone calls, assisting with inquiries about hotel services.
  • Maintained cleanliness of front desk area and lobby throughout shift.

Bartender

Last Call Bar and Grill
03.2024 - 10.2024
  • Executed opening and closing duties, ensuring supply restocking and bar cleanliness.
  • Handled transactions with precision using POS system for efficient payment processing.
  • Managed inventory of supplies including cups, napkins, and straws to support operations.
  • Verified identification cards for age confirmation prior to serving alcoholic beverages.
  • Welcomed guests professionally to cultivate a positive customer experience.
  • Maintained organized storeroom inventory for consistent availability of bar essentials.
  • Stocked ice bins and coolers during shifts to meet service demands.
  • Oversaw cocktail design and menu management while adhering to regulations.

Bartender

Waverley Country Club
03.2024 - 08.2024
  • Took orders, served food/drinks, and supported banquet operations.
  • Handled Jonas POS system and conducted inventory checks.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Stocked ice bins and coolers as needed throughout shift.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.

Front Desk Agent/Front Desk Night Auditor

Crowne Plaza Hotel
03.2024 - 05.2024
  • Greeted and registered guests, assigning rooms promptly upon arrival.
  • Processed transactions accurately, managing cash drawer throughout shifts.
  • Generated daily reports detailing occupancy levels and revenue figures.
  • Maintained high standards of personalized guest service, addressing inquiries via phone.
  • Inputted guest information securely into computer systems for data accuracy.
  • Contacted housekeeping and maintenance staff to resolve room or building issues.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Deposited guest valuables securely in safes or safe-deposit boxes.

Remote Customer Service Agent

Insight Global-FEMA
02.2021 - 02.2022
  • Facilitated disaster relief services through phone inquiries, enhancing client support.
  • Conducted document validation, case reviews, and data entry to maintain accurate records.
  • Resolved customer complaints professionally while demonstrating empathy for concerns.
  • Answered product and service-related questions, providing thorough customer service.
  • Managed phone calls and directed them to appropriate personnel efficiently.
  • Participated in training sessions aimed at improving job performance and skills.
  • Demonstrated strong problem-solving abilities in complex customer inquiries.
  • Updated databases regularly with current information to ensure accuracy.

Education

No Degree - General Studies

Portland Community College
Portland, OR

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Multitasking and organization
  • Positive and professional
  • Team player
  • Adaptable and flexible
  • Excellent communication
  • High energy and stamina
  • Multitasking Abilities

Timeline

Server

Olive Garden
04.2025 - Current

Server

The Headliners Club
03.2025 - Current

Bartender

Last Call Bar and Grill
03.2024 - 10.2024

Bartender

Waverley Country Club
03.2024 - 08.2024

Front Desk Agent/Front Desk Night Auditor

Crowne Plaza Hotel
03.2024 - 05.2024

Front Desk Agent/Lead Night Auditor

Red Roof Inn Plus
04.2023 - 04.2025

Remote Customer Service Agent

Insight Global-FEMA
02.2021 - 02.2022

No Degree - General Studies

Portland Community College

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