Shelli DiBlasio
Decaturville,TN
Summary
Dynamic small business owner with proven expertise in small business operations and customer service. Developed effective strategies to enhance customer engagement, ensuring high satisfaction and retention rates.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Self-employeed
Decaturville, TN
01.2011 - 10.2024
- Developed and executed business strategies to enhance customer engagement and retention.
- Managed financial operations, including budgeting, forecasting, and expense tracking.
- Oversaw daily operations, ensuring efficient workflow and quality service delivery.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Enhanced customer service protocols, resulting in improved client satisfaction ratings.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Store Manager
River Stone Marina
Bath Springs, TN
01.2010 - 11.2018
- Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led staff training initiatives, enhancing team performance and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
RiverSide High School
Parsons, TNSkills
- Small business operations
- Planning and execution
- Decision-making
- Business marketing
- Customer service
Timeline
Small Business Owner
Self-employeed
01.2011 - 10.2024
Store Manager
River Stone Marina
01.2010 - 11.2018
High School Diploma -
RiverSide High School