Summary
Overview
Work History
Education
Skills
Timeline
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Shelli Nelson

Shelli Nelson

Pocatello,ID

Summary

Versatile and results-oriented professional with a proven track record at Blessed Transportation, enhancing customer satisfaction and improving patient care through exceptional service and empathy. Skilled in HIPAA compliance and customer service, adept at problem-solving and teamwork, significantly contributing to operational excellence and positive client outcomes. Quick learner, easy to get along with

Overview

12
12
years of professional experience

Work History

Medical Transportation Driver

Blessed Transportation
06.2020 - 09.2022
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers in both English and Language.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.

Home Health Care Provider

Ohio Valley Home Health Care
10.2017 - 05.2020
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Manager

Family Lynn Restaurant
10.2010 - 05.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Diploma -

Apple Valley Senior High School
Apple Valley, CA
06.1980

Skills

  • Strong Navigation Skills
  • Team player attitude
  • HIPAA Compliance Understanding
  • Vehicle maintenance knowledge
  • Customer Service-Oriented
  • Professionalism and Courtesy
  • Adaptive Decision Making
  • Record keeping proficiency
  • Basic mechanical aptitude
  • Teamwork and Collaboration

Timeline

Medical Transportation Driver

Blessed Transportation
06.2020 - 09.2022

Home Health Care Provider

Ohio Valley Home Health Care
10.2017 - 05.2020

Manager

Family Lynn Restaurant
10.2010 - 05.2016

Diploma -

Apple Valley Senior High School

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Shelli Nelson