Shelli R. Guyer
Pleasant Hill
Summary
Responsible and efficient business professional with proven leadership and customer service skills, a track record of success in implementing company procedures, and a solid customer service background; poised to offer exceptional support.
Overview
23
23
years of professional experience
Work History
Caregiver
Infinity HomeCare
Windsor Heights
09.2023 - Current
- Provided daily personal care and support to clients in their homes.
- Assisted clients with mobility and transfers using safe techniques.
- Administered medications as directed by healthcare professionals.
- Maintained cleanliness and organization in client living spaces.
- Engaged clients in meaningful activities to promote mental health.
- Communicated effectively with families and healthcare teams about care plans.
- Monitored and documented changes in client condition regularly.
- Implemented safety protocols to ensure a secure environment for clients.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Caregiver
Comfort Keepers
Des Moines
06.2018 - 09.2023
- Provided daily personal care and support to clients in their homes.
- Assisted clients with mobility and transfers using safe techniques.
- Administered medications as directed by healthcare professionals.
- Maintained cleanliness and organization in client living spaces.
- Engaged clients in meaningful activities to promote mental health.
- Communicated effectively with families and healthcare teams about care plans.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Implemented safety protocols to ensure a secure environment for clients.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Waitress
Premiere Lanes / Great Escape
Pleasant Hill
05.2016 - 06.2018
- Hosting and waitressing for the social restaurant
- Helped with senior morning leagues
- Dishwasher, cook, server
- Cleaned tables when needed
Receptionist
Iowa Workforce Development
Des Moines
01.2003 - 01.2004
- Customer service inbound calls. Provided to internal and external customers through direct assistance.
- Problem and complaint resolution and referral via the telephone and direct contact in the agency lobby.
- Maintained constituent and customer comment information in excell spreadsheets.
- Aid decision of labor staff preparing documentation for hearings.
- Received and record deliveries.
- Processed incoming mail and distributed correspondence accurately.
- Provided administrative support to staff, including data entry tasks.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Legal Clerical -
Hamilton Business College
01.1991
High School -
East High School
01.1987
Skills
- Leadership
- Customer service
- Implementation of company procedures
- Support
- Personal care
- Safety protocols
- Client documentation
- Meal preparation
- Emotional support
- Companionship services
Timeline
Caregiver
Infinity HomeCare
09.2023 - Current
Caregiver
Comfort Keepers
06.2018 - 09.2023
Waitress
Premiere Lanes / Great Escape
05.2016 - 06.2018
Receptionist
Iowa Workforce Development
01.2003 - 01.2004
Legal Clerical -
Hamilton Business College
High School -
East High School