Shellie Wescovich
Biloxi,MS
Summary
Performed diverse administrative functions and problem-solving abilities. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Always provided excellent customer service to patients for scheduling appointments, registration process and clinical care.
Overview
18
18
years of professional experience
Work History
Centralized Radiology Scheduler II
Memorial Hospital At Gulfport
Biloxi, MS
01.2024 - Current
- Coordinated patient scheduling for radiology services to optimize workflow and reduce wait times.
- Developed and maintained efficient scheduling processes across multiple imaging modalities.icated effectively with medical staff and patients regarding ap
- Ensured accurate data entry in scheduling system to support patient management efforts.
- Communpointment details and preparation instructions.
- Implemented process improvements that enhanced patient experience and increased operational efficiency.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
Business Office Representative
MHG
Gulfport, Ms
10.2022 - Current
- Scheduling appointments for multiple providers
- Check in and check out patients verifying demographics and insurance
- Verifying insurance with patients policy
- Collecting payments
- Applied Hippa privacy and security regulations while handling patient information
- Balancing cash drawer
- Making deposits
- Handled incoming calls
- General office duties
- Coordinated appointment scheduling, optimizing workflows to enhance operational efficiency.
- Managed patient inquiries and provided accurate information regarding services and billing processes.
- Implemented improved administrative procedures, streamlining office operations for better service delivery.
Patient Access Representative
MHG
Gulfport, Ms
11.2015 - 10.2022
- Assembled registration paperwork and placed identification bands on patient
- Verified demographics and insurance information to register patients
- Applied knowledge of payer requirements, utilizing online eligibility systems to verify insurance coverage and policy limitations
- Applied Hippa privacy and security regulations while handling patient information
- Processed patient responsibility estimate determined by insurance at pre-registration
- Processed patient payments
- Balancing cash drawer
- Daily deposits
Clinical Associate
Carilion Clinic
Blacksburg, Va
06.2014 - 09.2015
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Aided in clinical care and maintained patients well-being across several areas
- Assisted patients with basic care and provided excellent service
- Interacted closely with providers, nurse practitioners, nurses and patients using effective interpersonal active listening and communication skills
- Assembled registration paperwork and placed identification bands on patient
- Verified demographics and insurance information
Patient Access Representative
Ocean Springs Hospital/SRHS
Ocean Springs, Ms
06.2012 - 04.2014
- Verified patient demographics and insurance information to register patients
- Assembled paperwork and placed identification band on patient
- Applied knowledge of payer requirements utilizing online eligibility systems to verify patient coverage
- Applied Hippa privacy and security regulations while handling patient information
- Processed patient payments
- Balancing cash drawer
- Daily deposits
Diversified Emergency Room Technician
Ocean Springs Hospital/SRHS
02.2009 - 06.2012
- Assisted with triaging patients
- Took patient vital signs, performed ekgs, placed catheters as needed
- Assisted providers and nurses with procedures
- Restocked supplies in emergency department
- Performed phlebotomy
- Roomed patients in emergency rooms
- Assisted with trauma patients
- Roomed patients on the floor for inpatient stays
- Unit clerk duties worked with the providers in ordering all test, calling in emergency surgical team, answering call lights in a timely manner, answering incoming calls, calling on-call providers, general office duties
- Charting of patients information as needed
- Interacted with providers using effective interpersonal active listening and communication skills
Certified Nursing Assistant
Biloxi Regional hospital
Biloxi, Ms
01.2008 - 02.2009
- Worked closely with nursing staff to provide excellent care to patients
- Assisted patients with bathing, grooming, eating, dressing
- Restocked supplies in rooms
- Charted patient information as required
- Assisted nurses with taking patient vital signs, daily food intake, changing of linens as needed
- Answered call lights in a timely manner
Education
High School diploma - undefined
Gulfport High School
Surgical technician program - Accounting and basic computer programming
MGCCC
Skills
- Excellent customer service skills
- Scheduling appointments
- Computer skills
- Organizational skills
- Insurance company knowledgeable
- Payment processing
- General office skills
Timeline
Centralized Radiology Scheduler II
Memorial Hospital At Gulfport
01.2024 - Current
Business Office Representative
MHG
10.2022 - Current
Patient Access Representative
MHG
11.2015 - 10.2022
Clinical Associate
Carilion Clinic
06.2014 - 09.2015
Patient Access Representative
Ocean Springs Hospital/SRHS
06.2012 - 04.2014
Diversified Emergency Room Technician
Ocean Springs Hospital/SRHS
02.2009 - 06.2012
Certified Nursing Assistant
Biloxi Regional hospital
01.2008 - 02.2009
High School diploma - undefined
Gulfport High School
Surgical technician program - Accounting and basic computer programming
MGCCC