Samantha Cerna
Morgantown,WV
Summary
Dedicated WVU Medicine Employee over the past 3 years and counting in different areas of the hospital focusing on scheduling and registration. Confidently able to complete tasks in fast-paced healthcare environments. Recently, I finished my degree in Criminology, with my two minors in Forensic and Investigative Science, and Human Services as well.
Overview
5
5
years of professional experience
Work History
Radiology Centralized Scheduler
WVU Medicine
Morgantown, WV
10.2022 - Current
- Trained in Children's, Ruby, POC, HSC, and the RNI locations at Ruby Memorial.
- Registering patients when they arrive for their appointments.
- Verified demographics and insurance information to register patients in the computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Responded to patient concerns and inquiries professionally and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Printing and verifying patient identity on armbands.
- MRI screening forms and medication lists.
- Obtaining and putting in ancillary orders in EPIC from the fax folder.
- Scheduling and confirming patient appointments.
- Giving prep information for patient appointments.
- As well as trained in scheduling and registration workques.
- Scanning consent documents for surgery, anesthesia, MRI screening forms, and medication lists.
Patient Access Specialist
Ruby Memorial Hospital-Emergency Room
Morgantown, WV
09.2021 - 10.2022
- I interviewed patients upon entering the hospital, gathered appropriate information, and entered data into the electronic system.
- As well as obtaining IMM's (Important Message from Medicare) when Medicare was marked as the primary insurance and the patient was being admitted as an inpatient.
- Adding Workers' Compensation and Auto Accident claims into EPIC.
- Well-trained and established in the registration field, with the ability to add guarantors for minors, as well as being able to register all types of patients, including Priority 1 and 2 traumas.
- Applied HIPAA privacy and security regulations while handling patient information.
- I registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in the computer system.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
Sales Associate
Kohl's
Howell Township, NJ
07.2020 - 08.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- I worked at the Amazon return site, collecting Amazon returns from customers in the designated areas.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Arts - Criminology
West Virginia University
Morgantown, WV05.2025
High School Diploma -
Manalapan High School
Englishtown, NJ06.2021
Skills
- Calm and professional under pressure
- De-escalation techniques
- Data entry
- Call documentation
- Responding to difficult customers
- Efficient and detail-oriented
- Customer data confidentiality
- Customer service
- Customer account management
- Creative problem-solving
- Verbal and written communication
- Organization
- Multitasking
- Translation and interpretation services
Timeline
Radiology Centralized Scheduler
WVU Medicine
10.2022 - Current
Patient Access Specialist
Ruby Memorial Hospital-Emergency Room
09.2021 - 10.2022
Sales Associate
Kohl's
07.2020 - 08.2021
Bachelor of Arts - Criminology
West Virginia University
High School Diploma -
Manalapan High School
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