Samantha Cerna
WVU Medicine
Morgantown,WV
6
years of professional experience
Dedicated WVU Medicine Employee over the past 4 years and counting in different areas of the hospital focusing on scheduling and registration. Confidently able to complete tasks in fast-paced healthcare environments. I finished my degree in Criminology, with my two minors in Forensic and Investigative Science, and Human Services as well. I maintain effective communication and team collaboration and I am looking to broaden my horizons with my professional outlook!
Work History
Radiology Centralized Scheduler
3 Years 8 Months- Trained in Children's, Ruby, POC, HSC, and the RNI locations at Ruby Memorial.
- Registering patients when they arrive for their appointments.
- Verified demographics and insurance information to register patients in the computer system.
- Organizing and maintaining records by updating and obtaining both personal and financial information from patients.
- Responding to patient concerns and inquiries professionally and efficiently.
- Appling HIPAA privacy and security regulations while handling patient information.
- Obtaining the necessary signatures for privacy laws and consent for treatment.
- Printing and verifying patient identity on armbands.
- Creating and verifying MRI screening forms and medication lists.
- Obtaining and putting in ancillary orders in EPIC from the fax folder from outside facilities.
- Scheduling and confirming patient appointments.
- Giving prep information for patient appointments.
- As well as trained in scheduling and registration workques.
- Scanning consent documents for surgery, anesthesia, MRI screening forms, and medication lists.
Patient Access Specialist
1 Year 1 Month- I interviewed patients upon entering the hospital, gathered appropriate information, and entered data into the electronic system.
- As well as obtained IMM's (Important Message from Medicare) when Medicare was marked as the primary insurance and the patient was being admitted as an inpatient.
- Added Workers' Compensation and Auto Accident claims into EPIC.
- Well-trained and established in the registration field, with the ability to add guarantors for minors, as well as being able to register all types of patients, including Priority 1 and 2 traumas.
- Applied HIPAA privacy and security regulations while handling patient information.
- I registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in the computer system.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
Sales Associate
1 Year 1 Month- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- I worked at the Amazon return site, collecting Amazon returns from customers in the designated areas.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
Education
Bachelor of Arts - Criminology
- A Bachelor of Arts in Criminology. As well as a Minor in Forensic And Investigative Science and a Second Minor in Human Services.
- Member of the Forensic and Investigative Science Club, the Self Love Club, Criminology Club, & the Students for Reproductive Justice Club.
High School Diploma
- Was in a Law Enforcement and Public Safety Magnet Program (LEPS) here at Manalapan High School all 4 years.
- Graduating Captain of my Law Enforcement & Safety Magnet Program. Interviewing other members, setting up programs and meetings
- HAZMAT & CBRN trained.
- NOCTI trained & awarded May 2021 expires 2024.
- 10 FEMA training certificates.
- Honor Roll, graduating with above a 4.5 GPA.
- 2 consecutive certificates from attending the Monmouth County Sheriff's Youth Week.
- National Honors Society.
Skills
Calm and professional under pressure
De-escalation techniques
Data entry
Call documentation
Responding to difficult customers
Efficient and detail-oriented
Customer data confidentiality
Customer service
Creative problem-solving
Verbal and written communication
Organization
Multitasking
Appointment coordination
Patient scheduling
Teamwork and collaboration
Task prioritization
Timeline
Radiology Centralized Scheduler
WVU Medicine
10.2022 - CurrentRead More
Patient Access Specialist
Ruby Memorial Hospital-Emergency Room
09.2021 - 10.2022Read More
Sales Associate
Kohl's
07.2020 - 08.2021Read More
West Virginia University
Bachelor of Arts from Criminology
Read More
Manalapan High School
High School Diploma
Read More