Shellie (Rachelle) Thompson

Previously, worked in Outpatient Lab. Currently work as the sole receptionist Outpatient Physical and Occupational Therapy department. Task load includes but is not limited to:

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Worked with patients to ascertain issues and contact providers for referral corrections.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Facilitated communication between patients and various departments and staff.
• Contacting patients to remind them of upcoming appointments.
• Managed multi-line phone system. Answered average of 50+ calls per day, providing general information about operations and directed to appropriate departments and personnel while

• Greeting guests and taking drink and food orders.
• Staying attentive to the needs of guests in the dining area.
• Delivering food from the kitchen to the guests.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Following health code standards with regards to the handling of food.
• Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Cleaning spills, broken glass and other messes up as quickly as possible.
• Performing maintenance activities related to cleaning. (e.g. Maintaining cleaning machinery)

• Used time management and efficient cleaning methods to meet deadlines.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Spot-cleaned stains and maintained furniture and walls.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

• Preparing meals, snacks, and beverages following diet restrictions for each resident.
• Serving meals, ensuring food safety and hygiene procedures are followed at all times.
• Taking inventory of kitchen supplies and food items.
• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations.
• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning.
• Attending educational programs on nutrition.

• Instruct customers on operating rental equipment.
• Promote company products, services, and savings plans when appropriate.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Train or instruct employees in job duties or company policies.
• Preformed maintenance/cleaning on all rental items.
• Report on for necessary maintenance or repair work.
• Monitor inventory levels and requisition or purchase supplies as needed.