Shelly-Ann Lacewell
Newark,DE
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Experienced with building and maintaining positive customer relationships. Utilizes effective communication and strategic planning to enhance customer satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
07.2024 - 02.2025
- Led customer experience initiatives to enhance satisfaction and retention rates.
- Developed training programs for staff to improve service delivery and responsiveness.
- Analyzed customer feedback data to identify trends and implement actionable improvements.
- Collaborated with cross-functional teams to align on customer-centric strategies and solutions.
- Established performance metrics to evaluate team success and drive continuous improvement efforts in service excellence.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Framing Manager
Michaels Arts and Crafts
08.2023 - 07.2024
- Oversaw framing projects from planning to completion, ensuring high-quality standards and adherence to timelines.
- Managed and trained team members on safe framing practices and efficient use of tools and materials.
- Developed and implemented process improvements that enhanced workflow efficiency across multiple projects.
- Collaborated with project managers to align framing schedules with overall construction timelines.
- Led safety training sessions, promoting a culture of safety awareness and reducing workplace incidents in the framing division.
- Maintained inventory levels through accurate tracking and proactive ordering of supplies.
- Collaborated with designers and clients to create custom frames that met specific aesthetic requirements.
BRIDAL CONSULTANT
DAVID’S BRIDAL
01.2017 - 03.2021
- Assisted Brides in picking out perfect dresses, and wedding party fashions
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Kept stock room organized so merchandise could be quickly transfer to the sales floor.
- Answered customer questions about Bridal products.
- Recommend merchandise to customers based on needs and preferences.
- Helped maintain visually appealing and effective displays for entire store to and drive sustained revenue and move target products.
- Dates
Operational Manager
Jackson Discount Store
03.2010 - 11.2014
- Completed daily recovery task to keep areas clean and neat for maximum productivity.
- Assisted customers find specific products, answered questions, and offered product advice.
- Responsibilities included but not limited to opening and closing two locations.
- Managing schedules
- Managing accounts with multiply vendors.
- Assisted with bookkeeping and payroll
Stylist Assistant
Professional Hair
04.2001 - 03.2010
- Welcomed, seated, and prepared clients for services by snapping waterproof drape gown in place.
- Assisted hairstylist with washing, blow-drying, and styling.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlights.
- Swept salon floors, took out trash and sterilized styling tools after use.
Education
High School Diploma -
HILLCREST HIGH SCHOOL
Jamaica, NY06.2003
Skills
- Adaptive person
- Quick Learner
- Computer skills in Word and Adobe
- Organization skills
- Highly motivated
- Resourceful
- Work well in a team
- Time management
Timeline
Customer Experience Manager
Michaels Arts and Crafts
07.2024 - 02.2025
Framing Manager
Michaels Arts and Crafts
08.2023 - 07.2024
BRIDAL CONSULTANT
DAVID’S BRIDAL
01.2017 - 03.2021
Operational Manager
Jackson Discount Store
03.2010 - 11.2014
Stylist Assistant
Professional Hair
04.2001 - 03.2010
High School Diploma -
HILLCREST HIGH SCHOOL