Shelly Batty
Creswell,OR
Summary
Dynamic professional with a proven track record at Interdent, excelling in patient management and operational efficiency. Strong multitasking and customer service skills led to optimized appointment flow and increased patient satisfaction. Highly reliable team player, adept at implementing systems that enhance data accuracy and improve overall practice profitability.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain a well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Bartender
Fleannie Corporation
Creswell, OR
07.2020 - Current
- Prepared and served a variety of cocktails and beverages to enhance customer satisfaction.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Trained new staff on bar procedures, safety standards, and customer service excellence.
- Developed creative drink specials based on seasonal ingredients to increase sales.
- Maintained the cleanliness of the bar area in compliance with health and safety regulations.
- Collaborated with management to streamline service processes for improved efficiency.
- Resolved customer complaints promptly, fostering positive guest experiences and repeat business.
- Monitored alcohol consumption to promote responsible serving practices among patrons.
Dental Office Manager
Interdent
Eugene, OR
05.2014 - 09.2022
- Oversaw daily operations ensuring compliance with dental regulations and standards.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Implemented electronic health records system enhancing data accuracy and retrieval efficiency.
- Coordinated staff training programs, improving team performance and patient service quality.
- Monitored inventory levels, ensuring timely procurement of dental supplies and equipment.
- Collaborated with dentists to streamline treatment planning and increase patient satisfaction rates.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Education
Associate of Applied Science - Dental
Central Oregon Community College
Bend, OR06-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Service-oriented mindset
Timeline
Bartender
Fleannie Corporation
07.2020 - Current
Dental Office Manager
Interdent
05.2014 - 09.2022
Associate of Applied Science - Dental
Central Oregon Community College