Shelly Black
Shelby,NC
Summary
Professional individual with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Esthetician/Receptionist
The Spa at Optimum Bodyworks
Gastonia, NC
08.2024 - Current
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Scheduled appointments using salon management software to optimize daily bookings.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed payments accurately and efficiently, ensuring compliance with financial procedures.
Esthetician
Dermatology Center Of Shelby
Shelby, NC
05.2023 - 08.2024
- Provided individualized skincare consultations, assessing client needs and recommending appropriate treatments.
- Maintained a sterile and organized treatment environment, ensuring compliance with health regulations.
- Educated clients on aftercare practices to enhance treatment results and promote long-term skin health.
- Collaborated with dermatologists to support comprehensive patient care, integrating clinical insights into aesthetic services.
Customer Service Representative
AllCare Insurance Agency
Shelby, NC
06.2019 - 05.2023
- Assisted customers with inquiries, providing accurate information on insurance products and services.
- Resolved customer complaints efficiently, ensuring high levels of satisfaction and retention.
- Processed policy changes and renewals, maintaining attention to detail for accuracy.
- Collaborated with team members to streamline communication processes within the agency.
Education
Esthetics Technology
Cleveland Community College
Shelby, NC05.2023
Associate of Science - Community Spanish Interpreter
Cleveland Community College
Shelby, NC12.2019
Skills
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Esthetician/Receptionist
The Spa at Optimum Bodyworks
08.2024 - Current
Esthetician
Dermatology Center Of Shelby
05.2023 - 08.2024
Customer Service Representative
AllCare Insurance Agency
06.2019 - 05.2023
Esthetics Technology
Cleveland Community College
Associate of Science - Community Spanish Interpreter
Cleveland Community College