Shelly Carrier
Sulphur,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Substitute Teacher, K-12
Calcasieu Parish School System
03.2017 - 04.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Administrative Assistant
West Cal Cam Hospital
02.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
H&r Block
02.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Server
Isle Of Capri Casino
03.2018 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Medical Billing And Coding
Unitech Training Academy - Lake Charles
Lake Charles, LA12.2019
High School Diploma -
Parkview Christian School
Sulphur, LA12.2016
Skills
- Student Engagement
- Positive Reinforcement
- Multi-Subject Instruction
- Curriculum knowledge
- Group and individual instruction
- Parent Communication
- Relationship Building
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Call Center Operations
- Appointment Scheduling
- Paperwork Processing
- Administrative Support
- Clerical Support
Timeline
Administrative Assistant
West Cal Cam Hospital
02.2022 - 01.2023
Receptionist
H&r Block
02.2021 - 05.2022
Server
Isle Of Capri Casino
03.2018 - 01.2019
Substitute Teacher, K-12
Calcasieu Parish School System
03.2017 - 04.2024
Medical Billing And Coding
Unitech Training Academy - Lake Charles
High School Diploma -
Parkview Christian School
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