Shelly Carroll
lafayette,TN
Summary
Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Patient Services Representative
Erlanger Medical Center
07.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Medical Aesthetician Lead
The Blend Salon and Med Spa
10.2020 - 02.2022
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
Verizon Sales Consultant
Cellular Sales Verizon
04.2019 - 03.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Licensed Medical Aesthetician
Woodhouse Dayspa
02.2016 - 04.2019
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
Licensed Medical Aesthetician
Center Medspa
08.2016 - 03.2019
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
Education
1000 Aesthetic License Certificate - Aesthetic Studies
Chattanooga State Community College
Chattanooga, TN08-2013
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Customer Service
- Multitasking and Organization
- Patient check-in
Timeline
Patient Services Representative
Erlanger Medical Center
07.2022 - Current
Medical Aesthetician Lead
The Blend Salon and Med Spa
10.2020 - 02.2022
Verizon Sales Consultant
Cellular Sales Verizon
04.2019 - 03.2021
Licensed Medical Aesthetician
Center Medspa
08.2016 - 03.2019
Licensed Medical Aesthetician
Woodhouse Dayspa
02.2016 - 04.2019
1000 Aesthetic License Certificate - Aesthetic Studies
Chattanooga State Community College
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