Shelly Champagne
Gray,LA
Summary
Motivated people person with extensive experience in customer service , dedicated to enhancing operational efficiency in a compassionate manner. Skilled in training staff and problem-solving to balance the needs of customers, employees, and organizational goals.
Overview
15
15
years of professional experience
Work History
Casino Associate
Cash Magic Casino
Houma, LA
01.2018 - 01.2024
- Maintained daily operations to ensure compliance with casino regulations, maintaining a safe and secure environment.
- Trained and mentored new staff on customer service best practices, enhancing guest experiences and service quality.
- delegated tasks to optimize team workflow and meet operational needs.
- Accurately balanced 32k till plus emergency tills for cashing tickets
- Managed guest interactions to ensure exceptional customer service experience.
Casino Associate
Cash Magic Casino
Houma, Louisiana
01.2017 - 05.2018
- Assisted guests with inquiries and provided exceptional customer service.
- Maintained accurate cash handling procedures during transactions.
- Collaborated with team members to enhance operational efficiency.
CSR 2
Ace Cash Express
Houma, LA
01.2015 - 06.2017
- Assisted in managing daily operations and customer service standards.
- Trained and supervised team members on cash handling procedures.
- Coordinated scheduling and staff assignments to ensure efficiency.
- Processed loan applications and explained terms to clients clearly.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to improve service efficiency and quality.
- Utilized point-of-sale systems for transaction processing and reporting.
- Educated customers on financial products offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Western Union Agent Cashier
Scotty’s Mobile
Houma
01.2010 - 04.2011
- Processed Western Union transactions for customers efficiently and accurately.
- Managed cash handling and reconciled daily cash drawer balances.
- Assisted customers with inquiries regarding money transfers and payment options.
Sales Associate
Dollar General
Houma, Louisiana
02.2009 - 08.2010
- Assisted customers with product selection and inquiries.
- Maintained store merchandise displays and inventory organization.
- Operated cash register and managed customer transactions efficiently.
Education
H.L.B
Gray, LASkills
References
References available upon request.
Timeline
Casino Associate
Cash Magic Casino
01.2018 - 01.2024
Casino Associate
Cash Magic Casino
01.2017 - 05.2018
CSR 2
Ace Cash Express
01.2015 - 06.2017
Western Union Agent Cashier
Scotty’s Mobile
01.2010 - 04.2011
Sales Associate
Dollar General
02.2009 - 08.2010
H.L.B