Shelly R. Colburn
Florissant,Mo
Summary
Accomplished insurance professional with expertise in developing tailored plans at Farmers Insurance Company. Proficient in Microsoft Word and Excel, with a strong focus on customer service excellence. Adept at managing policy renewals and ensuring compliance, leveraging effective communication and attention to detail to drive client satisfaction and retention.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Company
Hazelwood, Missouri
06.2025 - Current
- Developed customized insurance plans for clients based on specific needs.
- Managed policy renewals and ensured compliance with regulations.
- Educated clients on benefits and features of various insurance products.
- Provided ongoing support to clients regarding claims and inquiries.
- Educated customers on the importance of maintaining adequate insurance coverage.
Insurance Agent
Colonial Life
05.2025 - 06.2025
- Developed customized insurance plans for clients based on specific needs.
- Educated clients on benefits and features of various insurance products.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
Processor
Freedom Title
06.2022 - 04.2025
- Customer service
- Work with date related deadlines
- Answer phones, emails and follow up on inquiries
- Prepare file and upload data into ramquest system
- Process files to insure a clear and marketable title
- Work with local and government agencies
- Work with lenders
- Work with agents
- Work with surveyors
- Missouri Notary
- Missouri License for title insurance
Processor
Title Premier
01.2019 - 05.2022
- Customer service
- Work with date related deadlines
- Answer phones and emails
- Prepare files and upload data in softpro system
- Processing of files to insure clear and marketable title
- Order entry
- Answer multi line phone system
- Work with local government agencies
- Work with lenders
- Work with agents
- Work with surveyors
- Missouri Notary
- Missouri License for title insurance
Administrative Assistant
Klamen Realty
02.2018 - 12.2018
- Answer phones and direct calls to the appropriate person.
- Take in payments from tenants.
- Prepare residential contracts and all necessary forms needed for the closing on a property.
- Prepare mailers for real estate agent.
- Contact municipalities to set up property inspections.
- Contact various contractors to do repairs for tenants.
- Create excel spreadsheets.
- Filing.
- Copier.
- Faxing.
Varsity Cleaning
11.2016 - 02.2018
- Cleaning banks
- Working in a specific time frame
- Dusting, vacuuming, mopping, cleaning restrooms
- Ordering supplies
Processor
Insight Title Company
10.2015 - 02.2018
- Insure that Real Estate Titles are clear of encumbrances
- Customer Service
- Filing
- Multi Line Phone System
- Contact with government agencies
- Excel and Microsoft Windows
Insurance Follow Up
Ste Genevieve County Memorial Hospital
02.2012 - 10.2015
- Schedule Appointments
- Customer Service
- Pre-register new patients
- Filing
- Cash Drawer
- Multi Line Phone System
- Insurance follow up
- Billing and coding
Eligibility Specialist
State of Missouri Division of Family Support
07.2006 - 02.2012
- Proficient in the use of Windows, Excel, Microsoft Office, and Outlook Data Base
- Manage 100 Customer Claims per day/week
- Collect accurate and detailed information from clients and direct focus to the available state programs with the appropriate benefits
- Attention to time and detail for each client and being able to meet deadlines
Teller, Receptionist, Customer service Supervisor
First Bank of Ste. Genevieve
09.2003 - 07.2006
- Implementation of Policy and Procedure
- Auditing Cash Drawers
- Conducting Staff Meetings
- Entering Payroll
- Customer Service
- Consumer Loans
- New Accounts Rep.
Education
Business Administration
Kaplan University
Davenport, IA07.2008
High School Diploma -
Valle High School
Ste. Genevieve, MO05.1983
Skills
- Microsoft Word
- Insurance product knowledge
- Sales strategies
- Effective communication
- Time management
- Attention to detail
- Insurance sales
- Excel
- Lotus Notes
- Outlook
- Ten Key
- Multi Line Phone System
- Fax
- Filing
- Cash Handling
- Ordering Business Supplies
- Dictaphone
- Schedule Appointments
- Customer Service
- Pre-register new patients
- Cash Drawer
- Keyboarding 45wpm
- Missouri Notary
- Missouri Producers License for Title Insurance
- Insurance License Missouri Life and Health
Certification
- Health, Life, Property and Casualty Insurance License
- Producers License
- Certified Notary
Timeline
Insurance Agent
Farmers Insurance Company
06.2025 - Current
Insurance Agent
Colonial Life
05.2025 - 06.2025
Processor
Freedom Title
06.2022 - 04.2025
Processor
Title Premier
01.2019 - 05.2022
Administrative Assistant
Klamen Realty
02.2018 - 12.2018
Varsity Cleaning
11.2016 - 02.2018
Processor
Insight Title Company
10.2015 - 02.2018
Insurance Follow Up
Ste Genevieve County Memorial Hospital
02.2012 - 10.2015
Eligibility Specialist
State of Missouri Division of Family Support
07.2006 - 02.2012
Teller, Receptionist, Customer service Supervisor
First Bank of Ste. Genevieve
09.2003 - 07.2006
Business Administration
Kaplan University
High School Diploma -
Valle High School
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