Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Brianna Frazier

Oklahoma City

Summary

Compassionate and resilient professional with 5+ years of experience in customer service, education, and claims management. Skilled in de-escalating high-stress situations, providing empathetic support, and problem-solving under pressure. Strong background in active listening, crisis response, and building trust with individuals in need. Seeking to leverage expertise in communication and emotional support in a Crisis Specialist Call Center role.

Overview

12
12
years of professional experience

Work History

Insurance Claims Adjuster

Farmers Insurance Company
06.2024 - Current
  • Communicate with clients under stress following accidents and injuries, providing clear guidance and emotional reassurance.
  • Investigate complex claims, analyzing sensitive information to determine coverage and outcomes.
  • Collaborate with medical professionals and legal teams to address client needs with accuracy and empathy.
  • Manage multiple cases simultaneously while meeting strict deadlines in high-pressure environments.

Teacher

NORTHWEST CLASSEN HIGH SCHOOL
07.2019 - 04.2024
  • Provided emotional and academic support to diverse student populations, addressing crises, behavioral challenges, and mental health concerns with care.
  • Developed strategies to de-escalate conflicts and build positive relationships between students, parents, and staff.
  • Maintained accurate student records and documented sensitive information with confidentiality.
  • Awarded Teacher of the Year (2022-2023) for exceptional leadership, communication, and dedication to student well-being.
  • *Health Science Academy Coordinator 2023-2024


Assistant Manager

Once Upon a Child
03.2013 - 03.2019
  • Supervised and supported staff, modeling effective communication and problem-solving during customer escalations.
  • Trained and coached new team members to handle customer concerns with patience and professionalism.
  • Monitored store operations, ensuring a safe, supportive, and customer-focused environment.

Education

Biology - Biology

Langston University
Langston, OK
05.2019

Skills

  • Crisis Intervention & De-escalation
  • Active Listening & Empathy
  • High-Volume Call Handling
  • Conflict Resolution
  • Documentation & Case Management
  • Cultural Sensitivity & Trauma-Informed Care
  • Microsoft Office & Data Entry

Awards

Northwest Classen Teacher of the Year 2022-2023

Timeline

Insurance Claims Adjuster

Farmers Insurance Company
06.2024 - Current

Teacher

NORTHWEST CLASSEN HIGH SCHOOL
07.2019 - 04.2024

Assistant Manager

Once Upon a Child
03.2013 - 03.2019

Biology - Biology

Langston University

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