Shelly Connor
Bronx,New York
Summary
Financial aid professional with 10years of experience enabling higher education students to achieve their goals, through counseling and financial aid programs. My particular areas of expertise are in assisting students in all aspects of the financial aid process by delivering accurate , up-to-date information in a polite and professional demeanor from in person at the job site or online remote work . With my Knowledge I effectively managed a case load of over 50+students daily, provided individualize support and guidance to enhance their academic success. Interact with and support a diverse financial aid application data for 700+ students . Proven expertise in loan management as well as federal and state financial aid regulations. Deeply committed to Diversity, Equity and Inclusion and providing fair and equitable access to education to those aspiring for academic excellence.
Overview
11
11
years of professional experience
Work History
Financial Aid Clerk
SUNY Westchester Community College
09.2014 - Current
- Evaluate financial aid applications to determine eligibility for financial aid programs in compliance with federal, state and institutional guidelines and policies in order to determine students eligibility
- Offer applicants expert guidance on available financial aid programs including State Diversification scholarships and Trio Student Support Services and assist in federal verification process and Satisfactory Academic Progress (SAP) notifications
- Collaborate with college advisors to counsel and advise applicants on developing financial plans for their higher education
- Conduct regular workshops, presentations and information sessions on financial aid options and other resources provided by the college
- Lead outreach programs designed to increase the awareness of financial aid opportunities available to underrepresented student groups
- Assist in insuring regulatory compliance in all areas of financial aid, including federal,state, and institution policies and guidelines.
- Educate and support all students of all backgrounds to promote a diverse, equitable and inclusive environment
Call Center Representative
SUNY Westchester Community College
09.2013 - 09.2014
- Answered incoming calls from students and managed the scheduling of financial aid appointments
- Provided potential applicants with academic recommendations and general advice regarding the applications process.
- Assisted students with navigating the school and financial aid websites to locate desired information.
- Utilized a checklist and my knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming students calls by urgency or importance level.
Education
Bachelor of Arts -
New York University
Associate of Science -
Westchester Community College
Skills
- Customer Service
- Ellucian Degreeworks
- Starfish Systems
- Oracle Student Financial Planning
- Microsoft Office Suite
- Title 1 regulations
- FERPA regulations
- Loan Management
- People Soft
- Student Advising
- Data Entry
- Tuition support
- Student Assistance
- Customer Relations
References
References available upon request.
Timeline
Financial Aid Clerk
SUNY Westchester Community College
09.2014 - Current
Call Center Representative
SUNY Westchester Community College
09.2013 - 09.2014
Bachelor of Arts -
New York University
Associate of Science -
Westchester Community College
Similar Profiles
Veneesha ReddyVeneesha Reddy
Tutor at SUNY Westchester Community CollegeTutor at SUNY Westchester Community College
Dongjae OhDongjae Oh
Orientation Leader at Westchester Community CollegeOrientation Leader at Westchester Community College
Danny (Dan) NightingaleDanny (Dan) Nightingale
Instructor at SUNY Corning Community CollegeInstructor at SUNY Corning Community College