Shelly Cope
Gas City,IN
Summary
Detail-oriented medical records specialist with several years of experience ensuring accurate, compliant documentation across healthcare settings. Manage, organize, analyze, and maintain medical records in line with regulatory requirements. Skilled in medical coding, electronic health records management, and data analysis to support efficient operations and workflow continuity.
Overview
11
11
years of professional experience
Work History
MEDICAL RECORDS SPECIALIST/OFFICE ASSISTANT
Urology Center of Marion Health
Marion, IN
07.2016 - Current
- Uploaded physician progress notes and history and physical documents into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Verified and processed chart requests for patient care.
- Prepared prior authorization forms for medication denial cases.
- Informed patients of their test results.
- Processed all incoming referrals for new patients and scheduled appointments based on priority and urgency.
- Communicated clearly with staff, patients, and insurance companies by email and phone.
- Executed administrative tasks to streamline team operations and improve workflow.
- Sorted and distributed incoming faxes to ensure timely access to important information for appropriate recipients.
- Checked patients for appointments, verified demographics and insurance, and updated and scanned new documents.
- Answered incoming calls, scheduled, rescheduled, and confirmed appointments.
- Completed FMLA paperwork accurately.
- Established positive relationships with providers and patients to enhance communication and care.
MEDICAL RECORDS SPECIALIST
Urology Specialist of Indiana
Marion, IN
08.2015 - 07.2016
- Managed patient records, ensuring compliance with HIPAA regulations to protect patient confidentiality.
- Maintained and organized a confidential, paper-based filing system for urology patient records, supporting efficient access to critical information.
- Followed up with patients regarding medical and healthcare processes to facilitate understanding and compliance.
- Managed phone communications with patients, scheduled and rescheduled patients.
Education
ASSOCIATE OF APPLIED SCIENCE - HEALTHCARE SPECIALIST
Ivy Tech Community College of Indiana
Indianapolis, IN05-2015
Skills
- Insurance verification
- Medical terminology
- Effective communication
- Organizational skills
- Time management
- Adaptability
- Problem solving
- Reliability
Timeline
MEDICAL RECORDS SPECIALIST/OFFICE ASSISTANT
Urology Center of Marion Health
07.2016 - Current
MEDICAL RECORDS SPECIALIST
Urology Specialist of Indiana
08.2015 - 07.2016
ASSOCIATE OF APPLIED SCIENCE - HEALTHCARE SPECIALIST
Ivy Tech Community College of Indiana