Shelly Dallas
Albuquerque,NM
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
17
17
years of professional experience
Work History
Social Worker
Duke City Recovery Toolbox LLC
2018.11 - Current
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Educated participants on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Managed all discharges and reviewed new counselor's work for quality and errors.
Social Worker
Family Works
2018.05 - 2018.09
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Social Worker
Desert HIlls Residential Treatment Center
2018.03 - 2018.05
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
Intake Operator
Children, Youth and Families Department
2015.03 - 2016.03
- Streamlined intake processes by implementing efficient data entry methods and reducing errors.
- Managed multiple cases simultaneously while maintaining organization and timeliness in task completion.
- Enhanced customer satisfaction by providing timely, accurate information during the intake process.
- Maintained a high degree of confidentiality while handling sensitive client data and records.
- Managed priority responses.
CPS Investigator
Children, Youth and Families Department
2013.03 - 2015.03
- Collaborated with local law enforcement and knowledge of the Children's Code.
- Exercised sound judgment when making critical decisions regarding child safety under high-pressure circumstances.
- Adhered to all legal requirements throughout investigations while demonstrating knowledge of relevant laws and regulations.
- Evaluated each situation objectively based on available evidence and used critical thinking skills to determine appropriate actions.
Permanency Planner
Children, Youth and Families Department
2010.08 - 2013.03
- Collaborated with foster parents to ensure appropriate placement, resulting in improved stability for children in care.
- Improved case outcomes by maintaining timely documentation and submitting accurate reports to supervisors and court officials.
- Conducted regular reviews of service plans to ensure progress towards goals and adjust strategies as necessary.
- Facilitated reunification efforts by coordinating visits, communication, and support services between biological families and foster families.
Welfare Officer
Income Support Division
2007.09 - 2010.08
- Conducted regular follow-up meetings with clients to assess progress, adjust service plans as needed, and provide ongoing encouragement.
- Managed caseloads effectively, prioritizing high-risk cases and maintaining accurate documentation for all clients.
- Promoted self-sufficiency among clients by connecting them with relevant resources, such as job training programs or educational opportunities.
Education
Bachelors in Criminal Justice -
University of Texas at El Paso
Masters in Social Work -
University of Southern California Online
08.2017
Skills
- Use of fax machines
- Telephones
- Learned computer programs
- Background checks on nmcourts.com
- Case Management
- Client Advocacy
- Conflict Resolution
- Social Services
Referencesavailable
True
Timeline
Social Worker
Duke City Recovery Toolbox LLC
2018.11 - Current
Social Worker
Family Works
2018.05 - 2018.09
Social Worker
Desert HIlls Residential Treatment Center
2018.03 - 2018.05
Intake Operator
Children, Youth and Families Department
2015.03 - 2016.03
CPS Investigator
Children, Youth and Families Department
2013.03 - 2015.03
Permanency Planner
Children, Youth and Families Department
2010.08 - 2013.03
Welfare Officer
Income Support Division
2007.09 - 2010.08
Bachelors in Criminal Justice -
University of Texas at El Paso
Masters in Social Work -
University of Southern California Online
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