Shelly Davenport
Jonesboro
Summary
Dynamic Telehealth Clinician Technician at STG International, skilled in clinical documentation and patient education. Enhanced patient outcomes through evidence-based practices and empathetic support, achieving improved satisfaction scores. Proficient in navigating healthcare systems, advocating for patients, and implementing effective therapeutic techniques to foster trust and collaboration within multidisciplinary teams.
Professional Clinician with thorough experience in delivering high-quality patient care and therapeutic services. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Skilled in patient assessment, treatment planning, and evidence-based interventions. Reliable and goal-oriented, with passion for supporting patients' mental health and well-being.
Knowledgeable with robust background in clinical practice. Proven track record in patient care and treatment planning, delivering quality health outcomes. Demonstrated ability in patient assessment and effective communication with multidisciplinary teams.
Overview
17
17
years of professional experience
Work History
Telehealth Clinician Technician
STGInternational
Jonesboro AR
07.2021 - Current
- Assisted in patient assessments and documentation for treatment plans.
- Supported care delivery by maintaining accurate patient records.
- Collaborated with healthcare teams to facilitate effective communication.
- Participated in training sessions to enhance clinical skills and knowledge.
- Observed and learned established protocols for patient care and safety.
- Engaged in continuous education to stay updated on clinical practices.
- Provided empathetic support to patients during consultations and treatments.
- Managed administrative tasks related to scheduling and patient follow-up.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
Medical Receptionist
ARcare Medical Clinic Jonesboro
Jonesboro, AR
03.2016 - 07.2021
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed insurance claims and verified patient eligibility for seamless service delivery.
- Coordinated communication between medical staff and patients to ensure accurate information flow.
- Implemented electronic health record systems to improve patient data management and access.
- Trained new reception staff on office procedures, software applications, and customer service standards.
- Streamlined check-in processes, reducing wait times and improving patient satisfaction ratings.
- Oversaw daily operations of front desk activities, ensuring adherence to clinic policies and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Manager
Motel 6 Hotel
Brinkley, AR
01.2012 - 03.2016
- Directed daily operations to ensure high-quality guest experiences and satisfaction.
- Implemented staff training programs to enhance service delivery and operational efficiency.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock availability.
- Developed and enforced standard operating procedures for front desk management and housekeeping services.
- Analyzed guest feedback to identify areas for improvement and implemented strategic action plans.
- Managed budgeting processes to control expenses while maximizing revenue generation opportunities.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Debt Management Specialist
Professional Credit Management
Jonesboro, AR
10.2008 - 01.2012
- Developed personalized debt repayment plans to assist clients in managing financial obligations.
- Analyzed client financial data to identify opportunities for credit improvement and debt reduction.
- Educated clients on effective budgeting strategies and financial management techniques.
- Led team initiatives to enhance customer service protocols, improving client satisfaction scores.
- Collaborated with creditors to negotiate payment arrangements and settlements on behalf of clients.
- Implemented innovative tactics in collecting outstanding debts, resulting in increased revenue generation for the company.
Education
High School Diploma -
Southaven High
Southaven, MSSkills
- Clinical documentation
- Clinical assessment
- Multidisciplinary approach
- Therapeutic techniques
- HIPAA
- Behavioral interventions
- Direct patient care
- Patient assessments
- Healthcare systems navigation
- Patient education
- Ethical practice
- Learning management systems
- One-on-one instruction
- Clinical quality improvement
- Records management
- Patient relations
Work Preference
Work Type
Part TimeLocation Preference
RemoteSalary Range
$23000/yr - $38000/yrTimeline
Telehealth Clinician Technician
STGInternational
07.2021 - Current
Medical Receptionist
ARcare Medical Clinic Jonesboro
03.2016 - 07.2021
Manager
Motel 6 Hotel
01.2012 - 03.2016
Debt Management Specialist
Professional Credit Management
10.2008 - 01.2012
High School Diploma -
Southaven High