Shelly Delaney
Chicago,IL
Summary
Pet Product and Customer Service Expert seeking Leadership role.
Overview
17
17
years of professional experience
Work History
Lead Nutrition Consultant
JustFoodForDogs
09.2021 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Coordinator
West Loop Veterinary Care
04.2021 - 09.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Lead Client Care Coordinator
Columbia City Vet Hospital
01.2018 - 04.2021
- Maintained current and accurate medical records for patients.
- Answered owner animal health questions and advised on best care practices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Dog Walker
Ruffcity Dog Walking
02.2015 - 01.2018
- Followed optimal schedules for animals as set by owners or supervisors.
- Recorded activities to keep owners fully informed on pet exercise.
- Made owners comfortable with care by following instructions and meeting dog needs.
Brand Ambassador
Farmina Pet Food
02.2015 - 01.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Manager
Claw and Paw’s Pet Grocery
02.2014 - 02.2015
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Completed daily paperwork and computer entry of sales data as established by management.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Manager
Ideal Pet Stop
10.2007 - 02.2014
- Recruited, interviewed and hired employees while providing support for their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Attended Pet Product Expos to identify new market trends and revitalize sales with cutting edge products
- Utilized POS analytics, creating customer databases to strengthen relationships with existing customers and drive sales based on community needs
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
B.A. - English Literature & Classics
Seattle Pacific University
Seattle, WACertificate - Copy Editing
University of Washington
Seattle, WASkills
- Sales Leadership
- Detail Oriented
- Customer service excellence
- Interdepartmental communication
Timeline
Lead Nutrition Consultant
JustFoodForDogs
09.2021 - Current
Customer Service Coordinator
West Loop Veterinary Care
04.2021 - 09.2021
Lead Client Care Coordinator
Columbia City Vet Hospital
01.2018 - 04.2021
Dog Walker
Ruffcity Dog Walking
02.2015 - 01.2018
Brand Ambassador
Farmina Pet Food
02.2015 - 01.2018
Manager
Claw and Paw’s Pet Grocery
02.2014 - 02.2015
Manager
Ideal Pet Stop
10.2007 - 02.2014
B.A. - English Literature & Classics
Seattle Pacific University
Certificate - Copy Editing
University of Washington
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