Shelly Dotson
Sterling,VA
Summary
Enterprise Services Specialist with superior skills in front office reception and office management. With Central Intelligence Agency skills for 20+ years, I have seven years of experience working overseas in various areas of South America, Central Asia, Europe and the Pacific Rim. Extensive knowledge and a proven track record of interpreting and administering agency regulations and policy, related to all levels across the Intelligence Community. Worked as a technical lead on website development and subject matter expert on testing and development of the organization's business systems. Exceptional organization, communication and interpersonal skills. Exceptional team player with a positive can-do attitude. Always showing initiative to take on new tasks. Top Secret/SCI clearance with full scope polygraph. Driven and resourceful administrative professional with 25+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
30
30
years of professional experience
Work History
Intelligence Secretary/Applicant Processor
Directorate of Operations
- Responsible for ensuring medical/security processing steps are followed for all potential applicants who have accepted a letter of employment thru to entry-on-duty
- Liaised via verbal and written communication with the potential new hires
- Collaborated with agency counterparts through the applicant process
- Practiced effective time management skills while processing high volumes of college student applications.
Enterprise Services Specialist
Central Intelligence Agency
01.2019 - Current
- Front office manager/receptionist of a large division
- Interacted with front office and other elements of the CIA and IC, as needed
- Entered time and attendance for all employees
- Thorough working knowledge of the MS Office Suite of products (Outlook, Excel, Word, Powerpoint), SharePoint 2016 and all web browsers
- Input and tracked administrative processes
- Organized meetings and conferences
- Proficient in Joomla platform - used while rebuilding office website
- Expert for ensuring the interface complied with the organization's regulations and policies
- As the office's strategic communications officer, utilized standard templates for all workforce messages, while using a variety of communication vehicles to engage audiences.
Applicant Processor
Central Intelligence Agency
01.2018 - 01.2019
- Responsible for ensuring medical/security processing steps are followed for all potential applicants who have accepted a letter of employment thru to entry-on-duty
- Liaised via verbal and written communication with the potential new hires
- Collaborated with agency counterparts through the applicant process
- Practiced effective time management skills while processing high volumes of college student applications.
Technical Intelligence Officer
Central Intelligence Agency
01.2017 - 01.2018
- Prepared executive support materials, as well as coordinated and responded to general administrative functions
- Assisted with visitor and parking requests, conference venue selections and all types of needed technical support for conferences
- Quickly learned the corporate action process in a highly technical mission
- Applied career experiences and knowledge to triage the actions and provide timely responses to senior management
- Provided key support to the office facilities and renovations efforts.
Retirement Officer
Central Intelligence Agency
01.2014 - 01.2017
- Ensured the program was executed on time and within budget
- Provided outstanding support to a new officer, helping to ease transition to government life and mentoring her to learn the agency's rules and regulations
- Provided outreach briefings to employees and management across the agency to ensure they had an understanding of overseas service towards retirement
- Prepared retirement packages of overseas time for employees to be provided to assigned retirement counselor
- Provided technical and non-technical briefings to management and other offices on program, to include giving year-end metrics.
Mission Support Administrator
Central Intelligence Agency
01.2012 - 01.2014
- Assisted technical team with function of HR applications
- Ensured those with the appropriate knowledge were granted access to certain applications
- Attended weekly governance board meeting as executive secretariat
- Attended weekly data working group as executive secretariat.
Mission Support Administrator/HR Officer/Logistics Officer
Central Intelligence Agency
01.2010 - 01.2012
- Assisted team with function of HR duties such as preparing for arrival of new officers
- Assisted team with logistics issues such as unloading of arriving secure cargo and getting packages ready to send out
- Successfully created office briefings using PowerPoint for high level/senior leadership visits
- Provided quality customer service to all offices, distributing mail and interoffice correspondence, as needed
- Provided financial officer support by preparing travel expense reports
- Ordered office supplies, assisted with re-construction of office following a sewage flood.
Mission Support Administrator
National Reconnaissance Office
01.2008 - 01.2010
- Worked as lead engineering secretary providing support to engineers and supervisors
- Worked as lead secretary to director of operations, providing admin support to many officers, this included time and attendance submissions, travel expense report creation, providing review and oversight using knowledge of US government and agency regulations, procedures and policies.
Mission Support Administrator
Directorate of Operations, Central Eurasia
01.2007 - 01.2008
- Lead by example when acted as Chief of Support in absence of incumbent by attending front office meetings and arranging logistical support of secure cargo and repair of broken office doors
- Assisted team with function of HR duties such as preparing for arrival of new officers
- Stepped up in a time of office turmoil and was always present and always reliable by stepping out of comfort zone to conduct work out of my scope of responsibility.
Intelligence Secretary
Directorate of Operations, Latin America
01.1999 - 01.2002
- First overseas tour as an intelligence secretary
- I worked closely with Counternarcotic and counterterrorism program managers on issues important to management
- Provided all officers admin assistance with time and attendance preparation and backfilled the support officer to ensure there was no break in requirements for the office
- Provided front office support to managers.
Intelligence Secretary
Directorate of Operations
01.1998 - 01.1999
- Maintained chief's calendar and acted as focal point for management and all officers to ensure timely movement of communication into and out of the branch
- Ensured travel of all officers meets agency standards and regulations
- Participated in reorganization of office where my job took on new dimensions
- Responded to all ad-hoc requirements and demonstrated acting as a team player
- Used Microsoft Excel to create a list of requests for all officers to travel
- Organized a large conference and a retirement party for officers.
Intelligence Secretary
National Reconnaissance Office
01.1996 - 01.1998
- Maintained chief's calendar and acted as focal point for management and all officers to ensure timely movement of communication into and out of the branch
- Ensured travel of all officers meets agency standards and regulations
- Participated in reorganization of office where my job took on new dimensions
- Responded to all ad-hoc requirements and demonstrated acting as a team player
- Used Microsoft Excel to create a list of requests for all officers to travel
- Completed and submitted time and attendance for all officers.
Temporary jobs
Advantage Staffing, Herndon, VA
01.1995 - 01.1996
- Switchboard operator to transfer operator calls to appropriate employee/office
- Customer service representative for companies looking to purchase LAN/networking equipment for businesses
- Worked with sister locations in the United States, as well as Canada and England placing purchase orders.
Customer service representative
Ourisman Fairfax Toyota, Fairfax, VA
01.1995 - 06.1995
- Sent customer satisfaction surveys via email and followed up with phone calls to customers.
Customer service representative
Blockbuster Video, Sterling, VA
Sterling, VA
06.1994 - 01.1995
- Promoted to assistant manager with open/close duties within 60 days of hiring
- Cash count duties from register tills
- Depositing daily cash/check at the bank
- Reconciling credit card/check ledgers.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.1992
Skills
- Customer Service
- Appointment Scheduling
- Meeting Coordination
- Human Resources
- Assistant Manager/Retail
- Office Administration
- Supply Ordering
- Calendar Management
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Enterprise Services Specialist
Central Intelligence Agency
01.2019 - Current
Applicant Processor
Central Intelligence Agency
01.2018 - 01.2019
Technical Intelligence Officer
Central Intelligence Agency
01.2017 - 01.2018
Retirement Officer
Central Intelligence Agency
01.2014 - 01.2017
Mission Support Administrator
Central Intelligence Agency
01.2012 - 01.2014
Mission Support Administrator/HR Officer/Logistics Officer
Central Intelligence Agency
01.2010 - 01.2012
Mission Support Administrator
National Reconnaissance Office
01.2008 - 01.2010
Mission Support Administrator
Directorate of Operations, Central Eurasia
01.2007 - 01.2008
Intelligence Secretary
Directorate of Operations, Latin America
01.1999 - 01.2002
Intelligence Secretary
Directorate of Operations
01.1998 - 01.1999
Intelligence Secretary
National Reconnaissance Office
01.1996 - 01.1998
Temporary jobs
Advantage Staffing, Herndon, VA
01.1995 - 01.1996
Customer service representative
Ourisman Fairfax Toyota, Fairfax, VA
01.1995 - 06.1995
Customer service representative
Blockbuster Video, Sterling, VA
06.1994 - 01.1995
High School Diploma -
Redondo Union High School
Intelligence Secretary/Applicant Processor
Directorate of Operations
Similar Profiles
David Hill DunhamDavid Hill Dunham
Senior Officer at Directorate of OperationsSenior Officer at Directorate of Operations
Shikha SolankiShikha Solanki
Junior Consultant at Directorate of Census Operations, Ministry of Home AffairsJunior Consultant at Directorate of Census Operations, Ministry of Home Affairs
Danish DanishDanish Danish
Junior Consultant(IT and Statistical Investigator) at Directorate of Census Operations Ministry of Home Affairs.Junior Consultant(IT and Statistical Investigator) at Directorate of Census Operations Ministry of Home Affairs.
Kelly CareyKelly Carey
Intern at Champion Title & SettlementsIntern at Champion Title & Settlements
Nancy GarciaNancy Garcia
Local Supervisor Nurse at Ministry of HealthLocal Supervisor Nurse at Ministry of Health