Shelly Eason
Wendy's
Jacksonville,FL
2027
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership. Known for streamlining operations and mentoring staff, resulting in improved service quality and customer loyalty. Eager to leverage skills to elevate operational standards.
Work History
Manager
- Oversaw daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed and implemented strategies to improve workflow efficiency and reduce wait times.
- Managed inventory levels, ensuring adequate stock for peak business hours.
Cashier
- Operated cash register accurately, processing customer transactions efficiently.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of the front counter and dining area.
- Managed inventory levels by restocking supplies as needed during shifts.
Manager
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained staff on food safety protocols and operational procedures to enhance compliance.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules that aligned with peak business hours, improving efficiency.
- Conducted performance evaluations to identify training needs and promote team development.
- Streamlined workflow processes, resulting in quicker service times during high-volume periods.
- Resolved customer complaints effectively to maintain positive dining experiences and loyalty.
- Coordinated promotional events, driving engagement and increasing foot traffic in the restaurant.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Task delegation
Documentation and reporting
Operations management
Cross-functional teamwork
Performance management
Shift scheduling
Safety procedures
Policy and procedure development
Excellent communication
Timeline
Manager
Wendy's
2024 - CurrentRead More
Cashier
Churches Chicken
2021 - 2023Read More
Manager
Burger King
2013 - 2021Read More
School Of Success
Read More