SHELLY FANKHOUSER
Birmingham,AL
Summary
Detail-oriented accounts receivable professional with expertise in managing high-volume billing across multiple community portfolios. Proven track record of resolving billing discrepancies and maintaining organized financial records. Proficient in industry-specific software, driving accuracy and efficiency in all accounting operations.
Overview
10
10
years of professional experience
Work History
AR Billing Specialist
CCMC
Scottsdale, AZ
11.2023 - Current
- Managed billing for 40 community portfolios, ensuring accurate invoicing for builders and homeowners.
- Generate builder and homeowner invoices at varying frequencies, aligned with billing cycles and community guidelines.
- Review billing discrepancies and correct errors before posting and upload; update charges as necessary and track activity.
- Followed up with builders and site teams on billing inquiries, contact updates, and assessment issues in a timely manner.
- Tracked and organized billing documentation and backup support to facilitate accurate reporting and research.
Property Administrator
REGENT PROPERTIES
Phoenix, AZ
04.2023 - 11.2023
- Coordinated vendor relationships and ensured timely follow-through on property-related requests to enhance service delivery.
- Processed vendor invoices daily for six office properties, including coding entries and routing payables for review.
- Managed incoming calls, mail distribution, and tenant communications to maintain organized daily operations.
- Organized daily activities for office staff to ensure smooth operations and tenant activities while responding promptly to tenant questions and concerns.
Property Assistant | Accounting Clerk
CEDAR RIDGE PROPERTY MANAGEMENT
Dallas, TX
03.2021 - 09.2023
- Supported daily operations for eight assigned industrial and mixed-use portfolios as an AR/AP Specialist, Office Assistant, and Assistant Property Manager.
- Processed monthly rents, tracked delinquencies, managed tenant billbacks, and performed payment processing and bank reconciliations, ensuring compliance with company billing and collection standards.
- Maintained lease files, property records, insurance certificates, and system updates with attention to accuracy and compliance.
- Coordinated project bids with vendors, drafted service contracts, and managed project initiation and follow-up to ensure timely execution.
- Addressed tenant concerns and performed property inspections, maintaining safety standards and operational controls.
Property Assistant | Office Manager
THE HORWITCH GROUP
Scottsdale, AZ
08.2016 - 02.2021
- Coordinated property operations and front-office workflow across nine office, retail, and industrial portfolios, optimizing tenant service with administrative and bookkeeping support.
- Prepared tenant billings, CAM reconciliations, tax payments, reports, and annual 1099 filings for owners and tenants.
- Processed tenant rents, posted journal entries, reconciled bank accounts monthly, and ensured accuracy of AP and AR records.
- Streamlined purchasing, inventory tracking, and vendor contract negotiations to enhance support for property operations and tenant needs.
- Audited lease files, certificates of insurance, and property records in accordance with retention policies and compliance requirements.
Education
Certificate As A Legal Secretary - Legal
North American College
Phoenix, AZ09-1990
Some College (No Degree) - Legal Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZSome College (No Degree) -
Arizona School of Real Estate & Business
Phoenix, AZSkills
- Invoice Generation / Matching, Processing & Coding
- Account Reconciliations / Month End Closings
- Billing Discrepancy Resolution
- Communication and Interpersonal Skills
- Payment Posting & Collections
- Compliance and Internal Controls
- Accounting and Financial Tracking and Recordkeeping
- Microsoft Excel Proficiency
Timeline
AR Billing Specialist
CCMC
11.2023 - Current
Property Administrator
REGENT PROPERTIES
04.2023 - 11.2023
Property Assistant | Accounting Clerk
CEDAR RIDGE PROPERTY MANAGEMENT
03.2021 - 09.2023
Property Assistant | Office Manager
THE HORWITCH GROUP
08.2016 - 02.2021
Certificate As A Legal Secretary - Legal
North American College
Some College (No Degree) - Legal Studies
Maricopa Community Colleges, Phoenix College
Some College (No Degree) -
Arizona School of Real Estate & Business