Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Shelly Glasgow

McKinney

Summary

Relationship-focused and results-driven professional with 15+ years of experience in client relations, healthcare, and luxury service industries. Skilled in driving client retention, building long-term relationships, and solving complex problems. Adept at cross-functional collaboration and delivering measurable results in fast-paced environments. Recognized for exceeding performance goals and enhancing client satisfaction.

Overview

8
8
years of professional experience

Work History

VP of Client Relations

PriMed-Solutions & PriMedical
07.2024 - Current
  • Lead a multi-state client portfolio, consistently surpassing sales and retention goals.
  • Cultivate provider partnerships, driving long-term loyalty and revenue growth.
  • Analyze market trends and client feedback to optimize solutions and product positioning.
  • Collaborate with cross-functional teams to enhance client outcomes and streamline operations.
  • Oversee national vendor relations, onboarding, forecasting, and reporting.

Senior Service Sales Manager

Land Rover Jaguar
St. Petersburg
08.2019 - 01.2024
  • Boosted client retention and revenue through relationship management and consultative selling.
  • Ranked top sales performer, generating $10K-$25K in weekly revenue.
  • Improved Customer Service Index (CSI) by 37% within 3 months by implementing new client communication protocols.
  • Mentored team members to deliver superior client experiences and resolve complex issues quickly.

Account Director / Practice Liaison

Opticall, Inc.
Sarasota
02.2018 - 08.2019
  • Managed 7-14 specialty medical practices, improving patient and client satisfaction from 88% to 95%.
  • Designed and delivered a Customer Service Excellence Training program to enhance staff performance.
  • Created onboarding programs that improved employee retention and streamlined client service.

Education

Esthetician – Licensed - Health and Wellness

Florida College of Natural Health
Bradenton, FL
01.2006

Skills

  • Client Lifecycle Management
  • Client relationship management
  • Customer service improvement
  • Consultative selling
  • Training development
  • Relationship Building & Retention
  • Problem Solving & Critical Thinking
  • Cross-Functional Collaboration
  • CRM & Pipeline Management
  • Account Growth & Upselling
  • Data Analysis & Reporting

Awards

  • Leadership Recognition Award, PriMedical, 2025
  • Client Satisfaction Leader, Land Rover Jaguar, 2023
  • Top Sales Consultant, Advanced Plastic Surgery & Med Spa, 2012-2017

Timeline

VP of Client Relations

PriMed-Solutions & PriMedical
07.2024 - Current

Senior Service Sales Manager

Land Rover Jaguar
08.2019 - 01.2024

Account Director / Practice Liaison

Opticall, Inc.
02.2018 - 08.2019

Esthetician – Licensed - Health and Wellness

Florida College of Natural Health

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