Shelly Haines
Council Bluffs
Summary
A highly motivated and compassionate professional equipped with strong problem-solving skills, willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Disability Services Navigator
Western Iowa Services Collaborative
07.2025 - Current
- Conduct initial intake calls.
- Assess callers' needs and refer to appropriate programs and resources.
- Provide excellent customer service and initiate warm hand-offs when applicable.
- Attend and present at interagency meetings in an effort to coordinate care and resources within the Southwest Iowa communities.
Service Coordinator
Southwest Iowa Mental Health and Disability Services Region
09.2017 - 06.2025
- Provided Service Coordination to the participants of the Southwest Iowa Mental Health Court Program until 4/1/2022
- Coordinated services and monitored treatment of 50+ individuals on my caseload
- Provided Crisis Care Service Coordination
- Provided Mental Health First Aid training to the community and providers within the Southwest Iowa Region
Case Management Supervisor
Pottawattamie County Community Services
11.2007 - 09.2017
- Managed a team of 8-10 Case Managers
- As a member of the Leadership team, I assisted in the development and implementation of department policies
- Reviewed files to ensure compliance with the Iowa Code
Case Manager
Pottawattamie County Community Services
10.2005 - 11.2007
- Provided case management services to youth diagnosed with a Severe Emotional Disturbance as well as youth and adults with an Intellectual Disability
- Worked with government and human service agencies to assist individuals in accessing and coordinating services
Education
Bachelor of General Studies - Psychology
University of Nebraska at Omaha
Omaha, NE12.1998
Skills
- Client advocacy
- Meeting facilitation
- Detail orientation
- Time management
- Problem-solving
- Organizational skills
- Relationship building
- Attention to detail
- Excellent communication
- Teamwork and collaboration
- Quality assurance
- Conflict resolution
Certification
Instructor for Mental Health First Aid; Adult and Youth versions
Timeline
Disability Services Navigator
Western Iowa Services Collaborative
07.2025 - Current
Service Coordinator
Southwest Iowa Mental Health and Disability Services Region
09.2017 - 06.2025
Case Management Supervisor
Pottawattamie County Community Services
11.2007 - 09.2017
Case Manager
Pottawattamie County Community Services
10.2005 - 11.2007
Bachelor of General Studies - Psychology
University of Nebraska at Omaha