Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Shelly Hart

Mangum

Summary

Dynamic Account Specialist with a proven track record at Jackson County Memorial Hospital, excelling in billing resolution and financial analysis. Expertly improved collection rates through meticulous account management and effective collaboration. Strong communicator and problem solver, dedicated to ensuring data accuracy and enhancing customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Specialist

Jackson County Memorial Hospital
Altus
09.2019 - Current
  • Resolved customer inquiries related to billing issues and payment disputes through detailed research.
  • Analyzed financial data to identify discrepancies in account balances for accuracy.
  • Collaborated with departments to effectively address and resolve customer account issues.
  • Monitored employee numbers to ensure no accounts were overlooked.
  • Managed aging accounts to improve collection rates.

Medical Insurance Collector

Jackson County Memorial Hospital
Altus
10.2017 - 09.2019
  • Reviewed and analyzed medical claims for accuracy and completeness.
  • Resolved discrepancies with insurance companies regarding claim payments.
  • Conducted daily audits of patient accounts to identify improvement opportunities.
  • Verified patient information and insurance coverage prior to billing.
  • Maintained accurate records of collection activities in system database.
  • Managed accounts receivable, including collections, follow-ups, and appeals.
  • Investigated denied claims to determine causes and initiated appeals as necessary.
  • Ensured compliance with HIPAA regulations concerning patient privacy rights.

Education

Certified Accounts Payable Clerk, Certified Accounts Receivable Clerk & Certified Bookkeeper - Accounting

Western Technology Center
Burns Flat, OK
05-1998

Skills

  • Billing resolution
  • Financial analysis
  • Data accuracy
  • Collaboration skills
  • Account management
  • Communication skill
  • Problem solving

Affiliations

  • I am an active member on the Employee Committee.

Certification

  • I completed Medical Terminology in November 2024.

References

References available upon request.

Timeline

Account Specialist

Jackson County Memorial Hospital
09.2019 - Current

Medical Insurance Collector

Jackson County Memorial Hospital
10.2017 - 09.2019

Certified Accounts Payable Clerk, Certified Accounts Receivable Clerk & Certified Bookkeeper - Accounting

Western Technology Center

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