Shelly Hopper
Rochester Hills,MI
Summary
Results-driven Automotive Sales Coordinator with 10+ years of experience in the automotive industry. Adept at managing sales operations, coordinating cross-functional teams, and ensuring seamless sales transactions. Proven ability to handle customer relationships, sales reporting, and inventory management with strong communication and organizational skills. Proficient in CRM systems, SAP, and Microsoft Office.
Overview
27
27
years of professional experience
1
1
Certification
Work History
GM/Ford Sales Specialist
Forvia/Faurecia
Auburn Hills, USA
02.2023 - 10.2024
- Processed and managed all sales orders in SAP with accuracy and efficiency
- Tracked invoices and ensured timely payments for prototypes, tooling, spot-buys, and engineering development POs
- Maintained communication with customers to address open items and resolve issues
- Submitted tooling documentation and managed CRM data
- Led weekly meetings with AR and commercial business units
- Served as the global administrator and trainer for Covisint/Open Text
- Collaborated with Account Managers, Program Managers, and Directors on sales initiatives
Ford Sales Support Coordinator
Usfarathane
Auburn Hills, USA
10.2019 - 02.2023
- Submitted quotes for new business opportunities and engineering changes
- Managed parts creation and updates in Parts+ for business and engineering modifications
- Worked closely with Directors, Account Managers, Program Managers, and Cost teams
- Assisted the Program Coordination Team with invoicing and EDI issues
- Resolved pricing and contract discrepancies directly with customers
- Maintained sales forecasts and tracked various purchase orders
- Trained Sales Coordinators in Parts+, Covisint WebQuote, Covisint WERS, and e-Payables
- Led weekly open-issues meetings with Program Managers, buyers, and the Sales Director
GM Sales Analyst
Faurecia Automotive
Auburn Hills, USA
08.2015 - 10.2019
Engineering Coordinator
Faurecia Automotive
Auburn Hills, USA
11.2012 - 08.2015
ECN Coordinator
Key Safety Systems
Auburn Hills, USA
06.2002 - 03.2004
Flight Attendant, Crew Scheduler, Training Scheduler, In-Flight Supervisor
Spirit Airlines
Detroit, USA
05.1997 - 06.2002
Education
West Virginia Wesleyan University
Macomb Community College
Georgia Southern University
Skills
- Automotive Sales Coordination
- Customer Relationship Management (CRM)
- Sales Reporting & Data Analysis
- Inventory & Order Management
- Contract & Documentation Processing
- Communication & Negotiation
- Cross-Functional Team Collaboration
- Scheduling & Logistics Coordination
- Microsoft Office
Websites
Certification
- CRM Software Training
- Drive Leadership Training
- International Cultural Training
- Flight Attendant Certification
References
- Dominic Perera, Director of Ford Sales, Usfarathane, 248-225-5562
- Laura Herrell, SSP Manager, Forvia/Faurecia, 248-765-2165
Timeline
GM/Ford Sales Specialist
Forvia/Faurecia
02.2023 - 10.2024
Ford Sales Support Coordinator
Usfarathane
10.2019 - 02.2023
GM Sales Analyst
Faurecia Automotive
08.2015 - 10.2019
Engineering Coordinator
Faurecia Automotive
11.2012 - 08.2015
ECN Coordinator
Key Safety Systems
06.2002 - 03.2004
Flight Attendant, Crew Scheduler, Training Scheduler, In-Flight Supervisor
Spirit Airlines
05.1997 - 06.2002
West Virginia Wesleyan University
Macomb Community College
Georgia Southern University
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