Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Shelly Jones

Yuma,AZ

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeCustomer Service Supervisor

Work Type

Full Time

Location Preference

Remote

Salary Range

$20/hr - $60/hr

Summary

Dynamic customer service professional with extensive experience at Comcast and Walmart. Proven track record in resolving complex issues and enhancing customer satisfaction through active listening and critical thinking. Skilled in complaint resolution and technical support, consistently achieving first call resolution while mentoring teams to excel in performance.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Comcast
Tucson, AZ
09.2015 - Current
  • Resolved customer inquiries efficiently through emails and by phone enhancing overall satisfaction.
  • Provide expert support for seniors and disability customers including, troubleshooting, billing inquiries, and service packages.
  • Apply company policies, tools, and procedures to ensure compliance.
  • Work independently while engaging in ongoing training and development.
  • Consistently provide first call resolution and proactive problem-solving.

Customer Service Supervisor

Walmart
Tucson, AZ
07.2013 - 09.2015
  • Supervised and supported front-end employees, assigning daily duties, and coaching performance
  • Trained and mentored new hires on best practices for customer interaction and problem resolution.
  • Managed cash operation for registers refills and accuracy.
  • Resolved escalated customer issues by employing effective conflict resolution techniques.

Education

High School Diploma - Data Processing

Mayville High School
Mayville
06-1983

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Problem resolution

Complaint handling

Complaint resolution

Payment processing

Professional telephone demeanor

Technical support

Timeline

Customer Service Representative

Comcast
09.2015 - Current

Customer Service Supervisor

Walmart
07.2013 - 09.2015

High School Diploma - Data Processing

Mayville High School