SHELLY J. PETERS
Springfield,IL
Summary
Resourceful and highly organized administrative professional with more than 15 years of experience in government operations, court systems, executive support, customer service, property assessment, and business ownership. Proven ability to manage high-volume workloads, maintain confidential and accurate records, interpret documentation requirements, and build strong relationships with clients, government officials, and community stakeholders.
Dedicated Office Assistant with over 20 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of data bases and history achieving high data output.
Overview
23
23
years of professional experience
Work History
Office Associate
Illinois Secretary of State
03.2026 - Current
- Provided administrative and frontline customer service assistance to public in person, by phone, and through email on applications, eligibility requirements, required documentation, and processing timelines, ensuring clarity and support for customers.
- Review, verify, and process application materials to ensure accuracy, completeness, and compliance with applicable regulations.
- Enter, update, and maintain confidential customer information in departmental databases while safeguarding accuracy and data integrity.
- Prepare and distribute placards, notices, renewal reminders, and related correspondence while maintaining organized administrative records.
- Prepared and distributed placards, notices, renewal reminders, and related correspondence, maintaining organized administrative records to enhance operational efficiency.
Owner & Client Services Operator
Shelly’s Cleaning Services
11.2015 - Current
- Manage daily operations of a residential cleaning business while consistently delivering reliable, high-quality service to long-term clients.
- Oversaw scheduling, client communication, service coordination, and business development to streamline operations.
- Built and maintained trusted client relationships through professionalism, discretion, and responsiveness, ensuring high client retention.
- Adapt services to individual client needs while managing time, priorities, and workload efficiently.
- Received client recognition for reliability and organization, contributing to overall customer satisfaction.
Deputy Clerk — Criminal & Traffic Divisions
Sangamon County Circuit Clerk
07.2018 - 11.2021
- Assisted circuit judges, attorneys, government officials, and law enforcement personnel in preparing, filing, and maintaining critical legal documents and court dockets to ensure judicial processes run smoothly.
- Processed warrants, subpoenas, court orders, and other legal documents involving criminal, juvenile, and protection cases.
- Provided frontline service by efficiently collecting and processing court-ordered payments, contributing to the court's financial management.
- Managed processing of warrants, subpoenas, court orders, and other legal documents for criminal, juvenile, and protection cases, ensuring timely and accurate legal proceedings.
- Maintained confidentiality and accuracy while working with sensitive records in a high-volume court environment.
Executive Assistant to the President & CEO
Futures in Rehabilitation Management, Inc.
08.2008 - 10.2014
- Managed CEO calendar, travel arrangements, and confidential correspondence to prioritize executive time effectively.
- Coordinated communications and activities for board members, association staff, and government officials to ensure alignment and engagement among stakeholders.
- Exercised discretion and maintained confidentiality in all executive and organizational matters.
- Updated organization website and prepared materials for meetings and executive presentations to enhance clarity and accessibility of information.
- Updated the organization’s website and prepared materials for meetings, conferences, and executive presentations.
Deputy Clerk
Sangamon County Clerk’s Office
09.2007 - 08.2008
- Processed vital-record requests and responded to voter-registration inquiries, ensuring accuracy and discretion to uphold public trust.
- Assisted with election preparation and coordinated election-day operations to ensure smooth electoral processes.
- Maintained and updated databases for polling-place information, election results, and voter records to ensure reliable access and integrity of data.
- Maintained databases containing polling-place information, election results, and voter records.
Deputy Assessor
Capital Township Assessor’s Office
12.2003 - 09.2007
- Conducted property assessments and valuation studies, ensuring accurate taxation compliance.
- Maintained property records and updated assessed values in response to construction activity and market data, enhancing assessment accuracy.
- Addressed public questions and concerns regarding property assessments, fostering transparency and trust in the assessment process.
- Completed state-mandated training to maintain assessor certification.
Education
High School Diploma -
Lincoln Land Community College
Springfield, ILSkills
- Customer service
- Scheduling
- Data entry
- Database management
- Paperwork processing
- Document control
- File organization
- Reception duties
Timeline
Office Associate
Illinois Secretary of State
03.2026 - Current
Deputy Clerk — Criminal & Traffic Divisions
Sangamon County Circuit Clerk
07.2018 - 11.2021
Owner & Client Services Operator
Shelly’s Cleaning Services
11.2015 - Current
Executive Assistant to the President & CEO
Futures in Rehabilitation Management, Inc.
08.2008 - 10.2014
Deputy Clerk
Sangamon County Clerk’s Office
09.2007 - 08.2008
Deputy Assessor
Capital Township Assessor’s Office
12.2003 - 09.2007
High School Diploma -
Lincoln Land Community College