Shelly Kephart
Central City,IA
Summary
Dynamic sales professional with a proven track record at Professional Aviation Associates, excelling in client account management and business development. Recognized for cultivating strong relationships and achieving sales goals through effective upselling and promotional support. Known for high energy and professionalism, consistently enhancing customer satisfaction and driving business growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Professional Aviation Associates
06.2021 - 05.2025
- Built and maintained strong client relationships to drive business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Animal Health International
02.2021 - 06.2021
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Sales Associate
INTERTRADE
04.2018 - 07.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
No Degree - Marketing
Kirkwood Community College
Cedar Rapids, IASkills
- Promotional support
- Sales strategies
- Payment processing
- Order processing
- Lead database management
- Price quote preparation
- Sales pipeline management
- Business development
- Client account management
- Upselling
Timeline
Sales Associate
Professional Aviation Associates
06.2021 - 05.2025
Customer Service Representative
Animal Health International
02.2021 - 06.2021
Sales Associate
INTERTRADE
04.2018 - 07.2020
No Degree - Marketing
Kirkwood Community College
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