Shelly Ladwig
Greenfield
Summary
Driven to provide excellent customer service with experience handling multiple tasks in a fast-paced environment while remaining positive in all scenarios. Offering great computer, customer service (in person/phone) and collaboration skills. Trives to have healthy professional relationships with co-workers, management, and clients.
Overview
3
3
years of professional experience
Work History
Player's Club Host
Potawatomi Hotel & Casino
02.2022 - Current
- Communicate the advantages of joining the player's club by presenting perks, benefits, and ongoing promotional offers.
- Issue membership cards to new sign-ups in a fast-paced environment
- Scan copies of international/state driver licenses, identification cards, passports and tribal IDs in the system (Patron Management)
- Update client address, phone number(s), and e-mail address to make sure everything is current
- Handle incoming phone calls, addressing inquiries from clients as well as other departments
- Maintained accurate records of redeemed coupons for revenue audits
Front Desk Receptionist
SkyDance Pet Lodge
09.2021 - 02.2022
- Checked-in clients promptly and efficiently
- Answered incoming calls, addressing concerns and answering questions while managing bookings for boarding/daycare reservations and grooming appointments
- Processed cash/card transactions
- Maintained accurate and updated client information in system
- Kept records of pets' behavior/well-being in system, communicated findings to owners.
Education
No Degree - Human Resources Management
Milwaukee Area Technical College
Milwaukee, WI05.2022
High School Diploma -
Greenfield High School
Greenfield, WI06.2018
Skills
- Customer Service (In-person/Phone)
- Cash/Card Transactions
- Promoting Offers/Benefits
- Documenting confidential information in computer system
- Problem-solving skills
- Scheduling appointments
- Team Collaboration
Additional Information
- Owner and Event Organizer of Fursconsin Meets (FCSM)
- Doordash Driver (side gig)
Timeline
Player's Club Host
Potawatomi Hotel & Casino
02.2022 - Current
Front Desk Receptionist
SkyDance Pet Lodge
09.2021 - 02.2022
No Degree - Human Resources Management
Milwaukee Area Technical College
High School Diploma -
Greenfield High School
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