DANISHA DIRKS
Paris,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Customer-savvy Player's Club Representative bringing expertise in service, sales and conflict resolution casino environments. Expert in resolving situations and promoting loyalty. Well-versed in casino regulations and security protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Player's Club Representative
Choctaw Casino & Resort
Grant, OK
05.2024 - Current
- Processed guest applications, verified accuracy of information, and updated records accordingly.
- Handled customer complaints in a professional manner while providing resolutions that are satisfactory to both parties involved.
- Educated existing members on additional benefits they may be eligible for based on their tier level status.
- Greeted guests upon arrival and provided them with information about the Player's Club benefits and services.
- Updated databases with new and modified customer data.
- Assisted guests in signing up for the Player's Club membership and explained the various membership tiers.
- Assisted with customer requests and answered questions to improve satisfaction.
Insurance Agent
Direct Auto Insurance
PARIS, TX
10.2021 - 01.2024
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Provided customers with information regarding plan features, pricing, and availability.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed appropriate quotes based on risk information.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Material Control Clerk
TURNER PIPE
PARIS, TX
10.2014 - 07.2020
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Performed inventory control activities, including cycle counting and reconciliation of discrepancies.
Unit Secretary
Paris Regional Medical Center
Paris, TX
04.2010 - 03.2014
- Prepared documents for signature by physicians or other authorized personnel.
- Transcribed doctors' orders, including medication and lab test requests.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled physical and digital documents, charts, and reports.
- Managed the front desk area ensuring neatness at all times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and filed medical reports, charts, and correspondence.
- Maintained a clean and organized front desk and reception area.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Assisted nursing staff with administrative tasks to support patient care.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
High School Diploma -
Tyler Junior College
Troup, TX06-2001
Skills
- Communication skills
- Sales expertise
- Understanding customer needs
- Problem-solving abilities
- Goal setting
- Microsoft office
- Call center experience
- Quality assurance controls
- Customer relationship management (CRM)
- Stress tolerance
- Document and records management
- Customer satisfaction surveys
- Data entry accuracy
- Time management abilities
- Remote office availability
- Customer relationship management
- Teamwork and collaboration
- Positive Language Use
- Phone etiquette
- Service standard compliance
- Work prioritization
- Data management
- Multitasking Capability
Accomplishments
Graduated Texas Scholar in 2001
Certification
Licensed insurance agent and certified tax preparer
Timeline
Player's Club Representative
Choctaw Casino & Resort
05.2024 - Current
Insurance Agent
Direct Auto Insurance
10.2021 - 01.2024
Material Control Clerk
TURNER PIPE
10.2014 - 07.2020
Unit Secretary
Paris Regional Medical Center
04.2010 - 03.2014
High School Diploma -
Tyler Junior College