Shelly Lane
Delray Bch,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Real Estate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
JPAR South Florida Living
04.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Master Barber
Harley Davidson, Man Cave
02.2018 - 04.2022
- Promoted business with effective sales and marketing strategies.
- Kept business compliant with applicable government standards.
- Devised marketing and sales strategies to maximize business success.
- Styled hair according to customer preferences.
Owner/Operator
Rocket Fizz Soda Pop & Candy Shops
02.2017 - 01.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
No Degree - Real Estate
Gold Coast
Boca Raton, FL04.2022
No Degree - Esthetician, Cosmetology And Master Barber
Boca Beauty Academy
Boca Raton, FL, 06.2014
Skills
- Customer Retention Abilities
- Customer Relations
- Presenting Information
- Profit Target Achievement
Timeline
Sales Representative
JPAR South Florida Living
04.2022 - Current
Master Barber
Harley Davidson, Man Cave
02.2018 - 04.2022
Owner/Operator
Rocket Fizz Soda Pop & Candy Shops
02.2017 - 01.2019
No Degree - Real Estate
Gold Coast
No Degree - Esthetician, Cosmetology And Master Barber
Boca Beauty Academy
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