Shelly Lind
Pine City,MN
Summary
A seasoned Senior Human Services Representative at Hennepin County, I excel in enhancing client and co worker satisfaction through getting to the issue on hand and work on solutions. My strong work ethic and proficiency in conflict resolution have fostered trust and loyalty among clients and co workers, while my mentorship has uplifted team performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Senior Human Services Representative
Hennepin County
11.2001 - Current
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Associates Degree - Public Welfare Financial Worker
Pine Technical College
Pine City, MN10-2001
Skills
- Strong work ethic
- Positive Energy
- Knowledgeable of Maxis,MMIS and other state systems
- Follow and develop program regulations and Policies
- Conflict resolution
- Teamwork and collaboration
- Problem detection and resolution
Timeline
Senior Human Services Representative
Hennepin County
11.2001 - Current
Associates Degree - Public Welfare Financial Worker
Pine Technical College
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