Safia Kassim
Burnsville,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Human Services Representative Sr
Hennepin County Government
02.2005 - 10.2017
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
Education
Human Services
Minneapolis Community And Technical College
Minneapolis, MNBachelor of Science - Human Services
Saint Mary's University of Minnesota
Minneapolis, MN10.2010
Skills
- Strong Work Ethic
- Cross-selling techniques
- Up-selling strategies
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Computer Skills
- Documentation And Reporting
- Conflict Resolution
- Records Management
- Time Management
- Problem-solving abilities
Languages
Somali
Full Professional
Swahili
Full Professional
Timeline
Human Services Representative Sr
Hennepin County Government
02.2005 - 10.2017
Human Services
Minneapolis Community And Technical College
Bachelor of Science - Human Services
Saint Mary's University of Minnesota
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