Summary
Overview
Work History
Education
Skills
Timeline
Generic

shelly lupo

Johnson City,TN

Summary

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Overview

8
8
years of professional experience

Work History

Cashier

Redi Mart
Johnson City, Tennessee
06.2024 - 12.2024
  • Cashier, stocking, doing inventory

Server

Waffle House Restaurant
Elizabethton, Tennessee
02.2024 - 06.2024
  • Server, cashier

Front Desk Receptionist

Baymont inn & Suit Hotel
Cleveland , TN
09.2020 - 12.2023

Made reservations, checked guests in and out. Also took care of billing issues and prepared breakfast every morning.

Call Center Representative

Frost Cutlery
Cleveland , TN
09.2017 - 12.2018

Answered sales calls for showroom and Comercial product orders.

Manager

Marco's Pizza
Cleveland , TN
04.2017 - 06.2018

Hired and fired employees. Took care of paperwork, and Bank deposits.

Education

Some College (No Degree) - Social Work

Chattanooga State Community College
Chattanooga, TN

Skills

  • Management, Leading others in a work environment, Sales experience, working with others well Adaptability to any learning experience, am familiar with computer and phone systems,
  • Departmental support
  • Appointment confirmation
  • Correspondence typing
  • Travel coordination
  • Clerical support
  • Team collaboration
  • Email correspondence
  • Work prioritization
  • Administrative skills
  • Visitor registration
  • Office administration
  • Scheduling
  • Log book monitoring
  • Listening skills
  • Guest relations
  • Proficient in [software]
  • Decision-making
  • Initiative-taking
  • Attention to detail
  • Time management
  • Complex Problem-solving
  • Sensitive information handling
  • Client communication
  • Multi-line telephone systems
  • Word processing
  • Cash handling
  • Basic accounting
  • Telephone etiquette
  • Call forwarding
  • Call routing
  • Fluent in english and spanish
  • Multitasking and organization

Timeline

Cashier

Redi Mart
06.2024 - 12.2024

Server

Waffle House Restaurant
02.2024 - 06.2024

Front Desk Receptionist

Baymont inn & Suit Hotel
09.2020 - 12.2023

Call Center Representative

Frost Cutlery
09.2017 - 12.2018

Manager

Marco's Pizza
04.2017 - 06.2018

Some College (No Degree) - Social Work

Chattanooga State Community College
shelly lupo