Shelly Marshall
Self
Gray,GA
22
years of professional experience
Dynamic professional with extensive experience in small business operations and marketing. Recognized for developing impactful marketing strategies and fostering strong client relationships. Committed to ensuring operational excellence and delivering exceptional service.
Work History
Small Business Owner
4 Years 7 Months- Developed strategic marketing plans to enhance brand visibility and attract new customers.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Cultivated relationships with suppliers to negotiate favorable terms and maintain inventory levels.
- Provided personalized customer service and assisted customers with home decor selections as well as boutique selections.
- Handled the many responsibilities involved in independently operating a small business.
Administrative Legal Assistant
3 Years 3 Months- Managed case files and documentation in compliance with legal protocols for multiple Attorneys.
- Coordinated schedules and appointments for attorneys, optimizing workflow efficiency.
- Managed case files and documentation in compliance with legal protocols.
- Demonstrated strong attention to detail, discretion, organization, and follow-through.
Assistant Retail Operations Manager
2 Years 9 Months- Coordinated daily operations to enhance customer service and ensure efficiency across retail teams.
- Analyzed sales data to identify trends, optimizing inventory management and product placement.
- Scanned and uploaded all confidential documents into customer portfolios.
- Developed training programs for staff, fostering skill improvement and operational excellence.
- Managed and provided online banking responsibilities in a fast-paced environment
Shift Leader
1 Year 11 Months- Implemented process improvements that enhanced productivity and reduced errors in service delivery.
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Coordinated staff schedules to optimize coverage during peak hours and maintain customer satisfaction.
- Trained and mentored new team members on operational procedures and safety protocols.
- Performed daily closing balances and handled banking transactions.
Education
Associate of Science - Science Education
- Dean's List
- Honor Roll
- Hope Grant Scholarship Recipient
Skills
Business operations
Small business operations
Planning and execution
Business strategy
Operations management
Business development
Inventory management
Vendor relations
Client relations
Timeline
Small Business Owner
Self
02.2019 - 09.2023Read More
Administrative Legal Assistant
Martin Snow, LLP
10.2012 - 01.2016Read More
Assistant Retail Operations Manager
Certus Bank
01.2010 - 10.2012Read More
Shift Leader
Strong Cleaners
05.2001 - 04.2003Read More
Macon State College
Associate of Science from Science Education
Read More